1-800-PACK-RAT Moving and Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.Additional Cities Served: Auburn, Lacey, Puyallup, Maple Valley, Bonney Lake, CentraliaShow More >
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Summarized Review of 1-800-PACK-RAT Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
1-800-PACK-RAT Moving and Storage appears to predominantly disappoint a large majority of its customers, though a small number have reported excellent service and satisfaction.
Recent Reviews Mention...
“experience with Pack Rat is one of disappointment”
“excellent customer service and seamless coordination”
“exceptional move experience and stress-free move”
2. Punctuality
Nationwide Average: 8.07/10
1-800-PACK-RAT Moving and Storage frequently misses scheduled delivery and pickup times, and struggles significantly with timely communication and adherence to agreed schedules.
Recent Reviews Mention...
“they were prompt”
“pod was delivered after 10pm”
“Shannon called before arriving and was punctual”
3. Affordability
Nationwide Average: 7.69/10
1-800-PACK-RAT Moving and Storage is widely criticized for hidden costs and exorbitant fees, despite a few reports of competitive pricing.
Recent Reviews Mention...
“over 8,000 for the move.”
“they do undercut pods pricing”
“ended up paying substantially in the end”
4. Communication
Nationwide Average: 7.53/10
1-800-PACK-RAT Moving and Storage experiences show significant dissatisfaction among customers, marked by complaints of long hold times, poor responsiveness, and a lack of clear and effective communication.
Recent Reviews Mention...
“they are so rude”
“broker did send me a pin point”
“excellent customer service”
5. Stick to Prices
Nationwide Average: 5.99/10
1-800-PACK-RAT Moving and Storage frequently fails to adhere to their initial quotes, leading to a myriad of issues such as unexpected charges, delivery delays, and a general distrust among customers.
Recent Reviews Mention...
“They told me a higher weight limit.”
“failed to deliver the container as promised”
“promise of final quote not upheld”
Customer Insights
Cost: $ 3531.00 from 10 reviews
Interstate Move Duration: 11 days from 6 reviews
Great Crew Members
| Shannon | Shannon was personable, professional, and efficient |
| Collin Bergman | Collin delivered flawlessly and rescued the situation |
| Ari K | was extremely helpful resolving some issues |
| Brian S. | Brian S. resolved issues and was exceptional |
| Chris | the above and beyond customer service he provided |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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