Brooks Transfer & Storage Co is a family-owned and operated professional moving company. Established in 1878, the company has over 141 years of experience in the moving and storage business. Based in Virginia Beach, they serve the Hampton Roads area, including Norfolk, Chesapeake, and Newport News. As founding agents of Virginia Beach, VA movers under United Van Lines, Brooks Transfer & Storage Co provides local, inner-state, and cross-country moving services for both households and businesses. The company is committed to customer satisfaction, punctuality, and attention to detail. They also offer full-service packing, storage units, and temporary storage solutions.
Brooks Transfer & Storage Co
About Brooks Transfer & Storage Co
Additional Cities Served: Chesapeake, Norfolk, Hampton, Portsmouth, Suffolk, Elizabeth CityShow More >
Moving Services
- Local Moving Services
- Long Distance Moving Services
- Commercial Moving Services
- Office Relocation Services
- Full or Partial Packing Services
- Unpacking Services
- Storage Services
- Modern, Clean, Secure, and GovernmentApproved Warehouses
- Complete Relocation Consultation
- Distribution Services
Virginia Moving License
Active
Last Checked: 04/07/22USDOT Interstate License
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
Authorized
for Interstate Moves
Last Checked: 09/05/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Brooks Transfer & Storage Co
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
7.71/10
Nationwide Average: 8.44/10
receives polarized feedback with numerous customers enjoying exceptional service and consistent reliability, while a significant portion report dissatisfaction due to poor experiences and management issues.
Recent Reviews Mention...
“exceeded my expectations”
“Completely broke my husband's gaming stuff.”
“fabulous job by the crew”
2. Punctuality
7.45/10
Nationwide Average: 8.07/10
shows a mixed performance, with instances of being on time contrasting significantly with reports of delays and scheduling issues.
Recent Reviews Mention...
“Were 4 days and 2 and a half hours late.”
“showed up on time”
“Showed up right in the window promised”
3. Affordability
5.97/10
Nationwide Average: 7.69/10
is generally viewed positively for being less expensive than estimated and surprisingly inexpensive, though there are concerns about the value received for the cost.
Recent Reviews Mention...
“felt like the right call contacting them”
“they overcharge”
“price was highest of all bids”
4. Communication
6.58/10
Nationwide Average: 7.53/10
experiences a polarized sentiment, with several customers praising the communication highly while a significant number report major frustrations with responsiveness and rudeness.
Recent Reviews Mention...
“Mike Denny was great to work with”
“the coordinator is rude”
“answered all of my questions, very polite and courteous”
5. Stick to Prices
6.09/10
Nationwide Average: 5.99/10
has mixed feedback, with some customers praising their adherence to initial quotes while others report unexpected increases in costs.
Recent Reviews Mention...
“came in under their estimate”
“no mention of price changes, so assuming stuck to quoted prices”
“salesman made promises that were not met”
Customer Insights
Local Move Duration: 4 hours from 3 reviews
Interstate Move Duration: 5 days from 5 reviews
Great Crew Members
| Thomas, Johnny | Thomas and Johnny were great and efficient |
| Thomas, Andrew, Johnny, Dread | easy to work with and always had a smile |
| Brooks, Thomas, Troya | worked extremely hard, very professional and courteous |
| Andrew, Jeff | Andrew and Jeff made sure our stuff was secure |
| Thomas, Shawn | fantastic job being quick, efficient, and sweet |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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