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| Floyd, VA, 24091 | |
| Local Moving, Long-Distance Moving, Commercial Moving See More |
| 2836-C Nicholas Ave NE, Roanoke, VA, 24012 | |
License Info
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| Full-Service Local and Long Distance Moving, Residential Moving, Commercial Moving See More |
| 240 W Mountain Dr, Fayetteville, NC, 28306 | |
| Local Moving, Long Distance Moving, Interstate Moving See More |
| Danville, VA, 24541 | |
License Info
| |
| Shed Moving, Building Moving, Shipping Container Moving |
| 11923 Centre St, Chesterfield, VA, 23832 | |
License Info
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| Local Movers, Corporate Moving Services, Residential Moving Services See More |
based on 263+ data points
| 1818 Tazewell Ave SE, Roanoke, VA, 24013 | |
| Full Service Moving, Packing Services, Local Area Moving See More |
based on 406+ data points
| 195 Sullivan St NW, Christiansburg, VA, 24073 | |
License Info
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| Local moving services, Long-distance moving services, Cross-country moving services See More |
About Big Body Movers LLC
| Category | Rating | Why? |
|---|---|---|
| Quality | 9.58/10 | |
| Punctuality | 9.35/10 | |
| Affordability | 9.35/10 | |
| Communication | 9.36/10 | |
| Speed | 9.57/10 | |
| Friendliness | 9.58/10 | |
| Will Hire Again | 9.58/10 | |
| Professionalism | 9.49/10 | |
| Precision & Care | 9.5/10 |
Recent Customer Reviews Mention...
Quality “recommend this company and would hire again” “very happy with my results” “went well beyond what was humanly expected” “Exceptional service” “extremely pleased with the move” “gave these guys 20 plus stars” “impressed by the service” “great experience with Big Body Movers” “Scheduled promptly and moved heavy piano amazingly” “worked as a team and got the job done effortlessly” |
Punctuality “employees are punctual” “came to the rescue at the last minute” “Arrived on time” “They arrived on time” “they arrived on time” “they were prompt” “Was there by Monday to look at it after a Sunday call” “Showed up fast” “service was right on time” “came through in a time crunch” |
Affordability “reasonable price” “fairer price for the service provided” “offered the cheapest rate around” “Well worth the money” “Very reasonable pricing” “paid a fair price” “price was excellent” “Money well spent” “mentioned cheap prices” “charged a very fair price” |
Communication “Customer service is awesome” “extremely accommodating” “great communication with Chris” “quick response and professionalism” “Excellent customer service” “responsive when contacted” “impeccable communication” “Great communication throughout” “responsive to our messages” “communicates well” |
Speed “worked from 10am till 3am to finish” “Fast and efficient” “extremely efficient” “got the job done pretty fast” “They worked quickly” “got moving done quickly” “could not have asked for speedier service” “got the job done super fast” “Cleaned out the garage super fast” “were efficient in getting the job done” |
Friendliness “polite and patient” “Joe and Tyler were very friendly” “some of the nicest fellas” “Professionally friendly” “Joe and Tyler were friendly” “worked together well” “crew was friendly and polite” “Movers were hard working and polite” “appreciated their friendliness” “they are friendly” |
Will Hire Again “totally recommend the company” “very happy with my results” “will give all future business” “highly recommend” “would recommend them to everyone” “got our loyalty” “Will be calling them again” “would hire again” “thank you guys so much” “would recommend Big Body Movers to anyone” |
Professionalism “They were professional and curious” “crew shows great integrity” “they were mannerly, considerate, confident” “Very professional behavior” “guys were professional” “Joe and Tyler were professional” “showed great task management” “were professional” “professionalism and team work” “professional in their delivery” |
Conflict Handling “went above and beyond” |
Precision & Care “very careful with my belongings” “worked carefully” “gentle with my belongings” “took good care of our belongings” “protected my property well” “Care was taken with my belongings” “took care with the piano” “handled the furniture with care” “handled furniture with care” “they took great care in transporting our belongings” |
Pros & Cons
- Extremely careful with belongings
- Highly professional and courteous
- Efficient and fast in completing tasks
- Excellent communication and customer service
Great Crew Members
| Joe,Tyler | Joe and Tyler were outstanding |
| Chris, Joe, Tyler | great communication and professional service |
| Tyler, Joe | Hard work by Tyler and Joe |
| Tyler, Joe | took great care with the piano and were professional |
| Chris | kindly squeezed us in with only a few days' notice |
About Ace Moving & Storage
Moving doesn't have to be stressful. In fact, Ace Moving & Storage believes you should enjoy the process. Located in Roanoke, Virginia, it has been operating since 1993. It's a full-service moving company that promises an affordable, stress-free move. Ace Moving & Storage employees are courteous and friendly. It knows that making a good impression is key to customer satisfaction. Moreover, its moving crews are experts in the industry. Ace Moving & Storage movers are skilled and experienced in all aspects of moving, so you won't have to lift a finger from start to finish. Whether you are moving locally or long-distance, you are in good hands with Ace Moving & Storage.
| Category | Rating | Why? |
|---|---|---|
| Quality | 9.31/10 | |
| Punctuality | 9.14/10 | |
| Affordability | 8.68/10 | |
| Communication | 8.87/10 | |
| Stick to Prices | 6.66/10 | |
| Speed | 9.53/10 | |
| Friendliness | 9.77/10 | |
| Will Hire Again | 9.31/10 | |
| Professionalism | 9.4/10 | |
| Conflict Handling | 6.96/10 | |
| Precision & Care | 9.19/10 |
Recent Customer Reviews Mention...
Quality “impressed with their expertise and thorough job” “worked quickly and carefully” “excellent work by the company” “highly recommend ACE for a move” “the overall experience was frustrating” “on-time, prompt, professional, and efficient work” “Ace has been of good value” “handled my move excellently” “quick and efficient movers made the experience great” “they were on time, courteous and professional” |
Punctuality “they showed up late” “on-time and prompt” “arrive between that time frame” “they were on time” “took longer than the estimate” “they arrived on time for a long distance move” “Movers were on time” “Arrived early” “they showed up on time” “right on time” |
Affordability “priced reasonably compared to others” “cost was half what another company wanted to charge” “I feel like I received good value” “price was better than expected” “Described as pricey but no specific cost mentioned” “charged me more than the quote” “not the least expensive but fair price” “ended up being a very expensive move” “great price” “reasonable” |
Communication “employees gave tips and communicated strategy well” “call the customer to advise” “company has washed their hands of responsibility” “courteous and easy to deal with” “They were very responsive” “called to discuss my displeasure” “easy to get ahold of and confirm move” “in contact and responsive throughout” “good communication” “received estimate in a timely manner” |
Stick to Prices “they sent different quotes with incorrect items” “not trustworthy in sticking to their quotes” “charged me for extra work I did not order” “unhappy with the extra fees added at the end” “worked within the estimated time” “charged a higher rate than quote” “provided an accurate estimate of the cost” “the overall price stayed in line with estimates” “it was a flat fee which implies sticking to quoted price” “estimate did not reflect final cost” |
Speed “worked quickly” “move was quick and efficient despite hot weather” “move took excessively long due to inadequate crew” “worked hard and fast” “had us in and out of our home in three hours” “job done quickly and efficiently” “guys were super efficient” “went right at it” “took longer than necessary” “Removed piano quickly despite challenges” |
Friendliness “employees were honest and caring” “polite, professional, and friendly” “Frankie and Jeremy were courteous” “very skilled, friendly, and personable” “guys could not have been nicer” “they were courteous” “positive, upbeat, and very kind” “courteous and respectful throughout the move” “courteous” “they were very nice” |
Will Hire Again “highly recommend Ace Moving and Storage” “I highly recommend and would hire again” “highly recommend ACE and great experience” “will never work with them again” “could not have been more pleased with this service” “I highly recommend their services” “highly recommend and would use Ace Moving again” “would use Ace moving again” “would not hire this company again” “recommend Ace Moving” |
Professionalism “loading team less knowledgeable but still professional” “professional behavior throughout” “prompt, professional, and efficient work” “they were professional” “unprofessional conduct of the crew” “professional young men” “professional and gave advice” “very professional” “worked very hard and professionally” “efficient and knowledgeable” |
Conflict Handling “took care to wrap and secure broken item” “came out on their day off” “unwilling to rectify issues properly” “did everything to make sure I was happy” “was immediately offered a 10% discount” “didn't rectify the issue with broken item” “is sending me a claim form immediately” “no resolution after six weeks, just excuses” “offered compensation despite basic insurance” “manager insisted on filing a claim, not apologetic” |
Precision & Care “took extra care with my things” “ran out of time but promised to complete items next day” “Frankie and Jeremy were very careful with my belongings” “handled my grand piano with kid gloves” “they were very careful with my property” “courteous and respectful of our belongings” “furniture damages not adequately repaired” “handled belongings with care” “appreciate CJ, Austin and Mike's care of our home and belongings” “No damage to property during piano removal” |
Pros & Cons
- Professional and courteous service.
- Efficient and quick moving process.
- Excellent care of belongings, including antiques and pianos.
- Responsive and communicative, offering accurate estimates.
- Rare cases of moving taking longer than estimated.
- Instances of higher final costs than initial quote.
- Occasional mishandling resulting in damage to furniture or property.
- Some reports of unprofessional conduct or lack of experience from crew members.
Customer Insights
Cost: $ 1209.00 from 3 reviews
Local Move Duration: 3.25 hours from 8 reviews
Interstate Move Duration: 2 days from 3 reviews
Great Crew Members
| Frankie, Jeremy | very careful with my belongings and courteous |
| Mikey G., Frankie A. | very skilled, friendly, and personable |
| CJ, Tra, Austin, Mike, Xavier | positive, upbeat, professional, hardworking, and kind |
| CJ, Austin, Mike, Josh | they showed care and made the process enjoyable |
| Josh,Savonte,Jeremy | deserve praise for their awesome work |
About Stewart Moving & Storage
Founded in 2000, Stewart Moving & Storage has decades of experience serving the Fayetteville, NC, community, and beyond. This moving company provides a wide range of relocation services including residential, commercial, and government moves. Whether you're looking for trustworthy movers in Fayetteville, NC or professional warehouse distribution managers, Stewart Moving can make your relocation a stress-free experience. It also offers services such as storage, international moves, concierge services, packing, cleaning, furniture installation, and more. As a result, Stewart Moving & Storage has become known in the Fayetteville community as one of the most reliable and prolific moving companies available.
| Category | Rating | Why? |
|---|---|---|
| Quality | 9.63/10 | |
| Punctuality | 9.55/10 | |
| Affordability | 7.29/10 | |
| Communication | 9.01/10 | |
| Stick to Prices | 4.5/10 | |
| Speed | 9.79/10 | |
| Friendliness | 9.69/10 | |
| Will Hire Again | 9.46/10 | |
| Professionalism | 9.57/10 | |
| Conflict Handling | 5.11/10 | |
| Precision & Care | 9.33/10 |
Recent Customer Reviews Mention...
Quality “Just a great moving company” “fast and professional service” “Movers were fast and careful” “absolutely loved the service” “very professional and finished job in great time” “very professional and very quick” “very organized, thorough, and professional service ” “the team was very attentive and professional” “team was efficient and clean” “best experience I have had” |
Punctuality “team showed up promptly” “arrived on time” “showed up on time” “They were on time” “they arrived ready to work” “They were punctual” “arrived at the scheduled time” “They were timely” “The moving team was punctual and on time” “they were timely” |
Affordability “Very reasonably priced” “actual amount was less than the estimate” “the price was very good” “incompetence led to thousands of dollars in damage” |
Communication “Horrible customer service” “extremely professional, responsive” “Great communication and responsiveness” “answered any and all questions we had ” “Received follow up calls to ensure everything went as planned” “Setting up the appointment was a breeze” “Tara provided updates throughout the whole process” “fantastic communication throughout the move” “quick with communication” “professional greeting and thoughtful move planning” |
Stick to Prices “they lied about reimbursements” “near perfect load weight estimate” “implied lack of communication and increase in problems” |
Speed “they were fast” “Fast moving” “finished the job in great time” “very quick” “worked quickly” “Professional, fast, and careful” “move completed quickly” “Movers were in and out in under 2 hours” “worked hard and fast” “crew worked very quickly” |
Friendliness “were very polite” “Pleasant to have” “they were sweet and attentive” “friendly movers” “had an amazing sense of humor” “crew was respectful” “Everyone was very respectful” “arrived smiling and were jovial” “gentlemen were extremely courteous” “went above and beyond to meet needs” |
Will Hire Again “would not hire again due to stolen items” “would highly recommend them to any and everyone” “would definitely call again” “would strongly recommend to others” “100% recommend them” “recommend this company and would hire again” “made move very smooth for me and my family” “could not have asked for a better team ” “would recommend them and consider again” “would hire again” |
Professionalism “employees stole from my family” “crew was professional” “Were professional” “very professional” “crew was professional” “team was professional” “very organized, thorough, and professional service ” “professional behavior ensures customer satisfaction” “team at Stewart Moving were extremely professional” “very professional” |
Conflict Handling “items were stolen, no attempt to right a wrong mentioned” “went through each item to ensure accountability” “sent only $54 for a $3,000 damage” “did not support employee in need” “claims department was awesome” “remedied the situation quickly with seals” “Did not follow up to rectify issues” “went above and beyond with delayed move-in” “made aware of any damages immediately” “made aware of damages instantly” |
Precision & Care “items were stolen and damaged” “cared for our household items like they were their own” “Careful with our stuff” “gentle with items” “took good care of everything ” “Not a single item damaged” “careful with all our household goods” “gentleman were careful” “they damaged a $3,000 chest of drawers” “they covered walls and stairs to prevent damage” |
Pros & Cons
- Very professional and efficient
- Arrived on time
- Careful with belongings
- Excellent communication flow in many instances
- Incompetence led to significant damage
- Late arrival in some cases
- Lack of communication when issues arose
- Items packed without adequate protection leading to damage
Customer Insights
Local Move Duration: 4 hours from 14 reviews
Interstate Move Duration: 1 days from 3 reviews
Great Crew Members
| Eric | Kudos to Eric |
| Carlos | best managers ever, experienced in 17 years of moving |
| Vincent, Victor, Mark | very organized, thorough, and professional team |
| Vincente | deserved praise for extremely professional service |
| Andrea | Andrea was part of a great crew |
About Reubens Shed Moving LLC
When it comes to moving sheds and shipping containers in north central North Carolina and south central Virginia, one company stands out. Reubens Shed Moving LLC specializes in these particular types of moves. This company pays close attention to various factors such as size, distance, and accessibility when determining the price for their services. They even use a specialized machine aptly called a "Mule" to move buildings in tight spaces or prevent damage to yards. Reubens Shed Moving LLC is dedicated to providing exceptional services, aiming to meet and exceed clients' expectations. But if you're looking for movers beyond these niche services, from residential to commercial relocations- feel free to check the trusted Greensboro, NC relocation experts page for various moving services that might better suit your needs.
| Category | Rating | Why? |
|---|---|---|
| Quality | 9.45/10 | |
| Punctuality | 9.31/10 | |
| Affordability | 8.62/10 | |
| Communication | 7.65/10 | |
| Speed | 9.3/10 | |
| Friendliness | 9.01/10 | |
| Will Hire Again | 9.1/10 | |
| Professionalism | 9.44/10 | |
| Precision & Care | 9.02/10 |
Recent Customer Reviews Mention...
Quality “they did a very thorough job” “safe and professional service” “Reuben moved our shed flawlessly.” “went beyond being helpful to get the job done” “highly recommend the service” “Reuben provided great service” “they were top notch” “great experience” “great job by movers” “great job by movers” |
Punctuality “able to work our move into his schedule within 4 days.” “was able to schedule us in a few days” “showed up on time” “moved it all within an hour and half” “Reuben was on time” “Reuben was punctual” “made time to get me done that day” “He was on time” “He came when he said he would” “Reuben was on time” |
Affordability “more economic than buying a new one” “Extremely reasonable price” “reasonable price indicates affordability” “Great value for the work he did” “Reuben made it economical” “Reasonable prices” “price was very affordable” “Reviewer mentions Rueben is affordable” “Reasonable pricing” “way too expensive” |
Communication “Gayla kept us informed about the move.” “quickly responded to EVERY one of our calls” “answered all of my concerns over the phone” “communicated about emergency situation” “prompt, courteous, and professional response to our inquiry” “doesn't return calls” “Very responsive to concerns I had” “Never responded to the quote correctly.” “Fast and good customer service” “Kept informed at every stage” |
Stick to Prices “Never responded to the quote correctly.” “didn't stick to quoted prices and seemed rude about it” |
Speed “Reuben was fast to respond and move the shed.” “efficiency in moving the shed” “moved my shed efficiently” “all within an hour and half” “got the job done that day” “fast move indicates speediness” “Moved quickly and efficiently” “Moved shed very quickly” “plodded through 3 hrs of heat” “in a timely manner” |
Friendliness “nice all around service” “they are friendly” “great personality” “very friendly” “Reuben was polite” “Great personality” “Reuben is a true gentleman” “Received friendly service” “Highly recommended and a great guy” “Reuben is very polite” |
Will Hire Again “would hire again” “so thankful for Reuben's help, would hire again.” “would definitely hire again” “recommend this company and would hire again” “highly recommend and would hire again” “would hire again” “recommend this company and would hire again” “would hire again” “would definitely use again” “thank you so much Reuben!!” |
Professionalism “safe and professional service” “Reuben is very professional with years of experience and knowledge.” “Reuben was very professional” “so professional and skilled” “crew was professional” “they are professional and nice” “professional” “Professional conduct by mover” “Reuben was professional” “Very professional” |
Conflict Handling “appreciative of the referral and successful move.” “Made sure I was 100% happy despite adversity” |
Precision & Care “made sure the shed was positioned properly and level.” “NO TROUBLE maneuvering the removal” “Reuben delivered it undamaged” “Took care of my shed ” “without any issues at all” “clean move indicates careful handling of items” “No damage to the shed or tree branches” “He moved items with extreme care and precision” “Moved my shed very carefully” “got the job done without any complaints” |
Pros & Cons
- Professional and skilled handling of moves
- Efficient and quick service, minimizing downtime
- Flexible scheduling, including last-minute arrangements
- Personable and informative customer service
- Rare cases of not adhering to quoted prices
- Infrequent communication issues such as not returning calls
- Some cases of perceived rudeness in interactions
- Occasional higher pricing than expected
Great Crew Members
| Reuben, Gayla | Reuben flawlessly moved our shed and Gayla kept us informed. |
| Reuben | Reuben was professional and knowledgeable |
| Reuben, Gayla | quick to respond, work ethic, efficiency, skill, professional, great personality |
| Reuben | Reuben was professional, polite, and meticulous |
| Reuben,Gala | meticulous work and great communication |
About Quality Moving Services
Quality Moving Services is a professional moving company in Chesterfield with over 30 years of experience serving Richmond, Henrico, Chester, and all of Central Virginia. It moves apartments, homes, and offices quickly and smoothly, always taking care to protect customers’ belongings. Quality Moving Services holds an A+ rated accreditation from the Better Business Bureau, reflecting its long history of providing superior moving services at affordable rates. This company has built a reputation for moving residences on time and on budget while handling commercial relocations with the utmost confidentiality and security. Its team of professional movers shows up on the dot, ready to go. They will give you the best service possible, regardless of what you’re moving and where you’re headed. Experienced movers serving Richmond, VA, Quality Moving Services is an Angie’s List Super Service Award winner. It offers free estimates so you can plan your move with confidence.
| Category | Rating | Why? |
|---|---|---|
| Quality | 8.86/10 | |
| Punctuality | 9.15/10 | |
| Affordability | 9.09/10 | |
| Communication | 7.66/10 | |
| Stick to Prices | 6.73/10 | |
| Speed | 9.29/10 | |
| Friendliness | 9.59/10 | |
| Will Hire Again | 8.55/10 | |
| Professionalism | 8.74/10 | |
| Conflict Handling | 4.19/10 | |
| Precision & Care | 8.28/10 |
Recent Customer Reviews Mention...
Quality “great team that never fails to impress” “excellent previous experience with them” “I am unhappy with the quality” “BEST Moving company in the Richmond area” “great job by movers” “the best moving company and had a great moving experience” “The associates were helpful and professional.” “One of the easiest and best moves I've had” “crew was professional and did amazing work” “Great experience overall” |
Punctuality “delivered all my furniture and items on time” “The movers were ahead of time” “the movers were on time” “They were prompt” “Our moving crew was prompt” “the men were on time” “Israel, Steve & Frank were on time” “on time in packing up my house” “they were on time” “they were prompt” |
Affordability “Well worth it” “Best value and price in town” “reasonable price” “very affordable” “affordable prices” “cost for moving was very reasonable” “very affordable” “very reasonable cost for moving everything” “it was worth every cent” “reasonable rates” |
Communication “Dee and Kandi were warm and professional” “conversations with Dee were helpful” “They let me know everything ahead of time ” “Rom the first phone call” “scheduling and follow-up was great” “open to any questions and excellent communication” “answered all questions and explained process clearly” “Dee didn't call back when promised” “no one interested in discussing my concerns” “Worked with me when I had to move my date” |
Stick to Prices “final cost was not even close to the estimate” “charge was higher than expected” “stay with the allocated budget” “Got exactly what was quoted by the staff” “paid less than the quoted estimate” “Free quote was on target with actual payment” “stick to their quotes” “charged more than estimated” |
Speed “team was exceptionally fast” “very fast and efficient move” “did the job quickly” “Referred to as packing Ninjas, indicating speediness.” “worked quickly and constantly” “worked very efficiently” “work done in a very short period of time” “efficient and energetic” “went fast” “move went quickly, both loading and offloading” |
Friendliness “Mike and his team were friendly” “they were very helpful” “JT, Jay, Will and James all friendly” “crew was fun to work with” “They were real personable” “Crew was very friendly” “crew was personable” “very kind, hardworking, likable young men” “courteous and friendly team” “they were very courteous” |
Will Hire Again “This is my third move with QMS” “would hire again because they were helpful” “would use Quality Movers again” “would definitely not hire again” “highly recommend their services” “very satisfied with the moving staff and service provided” “referred to it as a wonderful experience.” “would definitely hire again, very pleasant experience” “Definitely will be using them again” “best moves I've had implies would hire again” |
Professionalism “technicians were exceptionally precise” “head packer was unprofessional” “completed the job with professionalism” “crew was professional and courteous” “team was very professional” “Mentioned the associates were professional.” “crew conducted themselves professionally” “Unprofessional behavior, broke furniture.” “polite, professional, team oriented” “very professional in handling the move” |
Conflict Handling “no attempt to resolve damages” “Refused to respond to damages.” “didn't reassemble furniture or notify about broken item” “owner completely dodged my calls” “they would make everything right” “quick to have damaged furniture professionally repaired” “Mr. Tucker made the situation right and won us over.” “quick to have damaged furniture professionally repaired” “No response from the owner after a complaint” |
Precision & Care “items were broken and damaged” “took very good care of my items” “carefully wrapped all my furniture” “Conscientious of our home and furniture.” “handled my belongings with care” “careful with our things” “wrapped all the furniture and door jams” “daughter's toy piano was broken” “very careful with every last item and furniture” “took good care of my belongings” |
Pros & Cons
- Exceptionally precise technicians
- Efficient and quick moving services
- Professional and courteous team
- Highly recommend for the quality of service
- Rare cases of broken and damaged items
- Some reports of unprofessional behavior
- Infrequent complaints about final cost exceeding estimates
- Occasional issues with furniture reassembly and damage repair communication
Great Crew Members
| Dee, Kandi, Mike | Dee and Kandi were warm and professional, Mike led a great team |
| JT,Jay,Will,James | JT was magical, everyone did a great job |
| George | George led his crew impressively |
| David, Frank, Jalen | worked non-stop and were very professional |
| Jordan, Jaylen, Charles | great team and worked extremely hard |
About Roanoke Moving
Roanoke Moving is a family-owned and operated moving company in Roanoke, Virginia, serving the area for over 20 years. They provide a complete range of relocation services, including local and long-distance moves, commercial and industrial moving, and storage solutions. Roanoke Moving is dedicated to being a top-notch relocation company in the Roanoke area, focusing on every aspect of their customers' move, from planning, packing, logistics to the final walkthrough and inspection. As one of the dependable movers serving Roanoke, VA, they offer both short-term and long-term storage solutions, as well as climate-controlled facilities, ensuring a smooth and stress-free moving experience.
| Category | Rating | Why? |
|---|---|---|
| Quality | 8.15/10 | |
| Punctuality | 6.25/10 | |
| Affordability | 5.82/10 | |
| Communication | 5.4/10 | |
| Stick to Prices | 1.8/10 | |
| Speed | 8.1/10 | |
| Friendliness | 9.26/10 | |
| Will Hire Again | 7.55/10 | |
| Professionalism | 8.57/10 | |
| Conflict Handling | 3.29/10 | |
| Precision & Care | 8.78/10 |
Recent Customer Reviews Mention...
Quality “Their assistance was outstanding and efficient.” “fantastic experience with this moving company” “provided outstanding service” “totally took advantage of me” “thank you so much, Roanoke Moving” “excellent moving company with great customer service” “awful overall experience” “One of the best moving companies we have used” “very happy with Roanoke Moving” “Move went smoothly” |
Punctuality “They were professional, timely, and efficient.” “arrived promptly” “punctual and efficient” “arrived on time” “they were almost 2 hours late” “arrived promptly” “they were late” “on time” “crew showed up on time” “were 2 hours and 40 minutes late without prompt communication” |
Affordability “left me thoroughly delighted” “ended up paying more than twice the original estimate” “they way overcharged” “Fair cost” “feels like they are scamming with prices” “felt additional fees were exorbitant” “price is ridiculous, indicating very expensive” “great flat-rate price that could not be beaten” “gave us the best quote in town” “price was more than fair” |
Communication “customer service was excellent” “great customer service” “Jasmynne was unresponsive and lied” “They were first class... but as a customer service company even better” “Customer Service was unresponsive” “no contact after scheduling, cannot reach them” “could improve on communication with the client and amongst each other” “always prompt with communication” “not communicating with me” “blocked my number instead of communicating” |
Stick to Prices “no idea if the $125 was a legitimate charge” “were NOT upfront about their pricing” “price was not close to the quote” “quotes were vastly different” “charged many extra undisclosed fees” “up-charged on many items already in the contract” “the contract was not honored, resulting in stress” |
Speed “Efficient service, made the process smooth and stress-free.” “move was only three hours long” “efficient in their work” “were very efficient during the move” “spent a lot of time chatting instead of moving” “quickly moved my items” “guys were efficient with the move” “complained about heavy furniture, indicating slowness” “worked quickly” “extremely efficient during the move” |
Friendliness “vey professional” “The movers were great and hardworking” “super friendly owner and crew” “They were nice” “the movers were perfectly polite” “great people” “Antonio and James are great hardworking, kind” “extremely polite and hard working” “awesome workers” “Shireen who set up my move was very friendly” |
Will Hire Again “Would definitely hire Roanoke Moving again.” “highly recommend this moving company” “wholeheartedly recommend their services” “booked a different company for my next move” “immensely grateful for their assistance” “would definitely not hire again” “highly recommend this moving company” “Would recommend and use this company again” “would highly recommend” “would definitely hire again” |
Professionalism “They were professional in their job.” “very professional” “level of performance was exceptional” “entire experience was unprofessional” “vey professional” “incredibly professional in their service” “As a moving company, they were first class” “moved our furniture like professionals” “everything was professional” “no mention of unprofessional behavior just not great service” |
Conflict Handling “still won't return calls” “company owes me a portion of my money back” “company did not attempt to address the issue” “willing to go the extra mile to make people happy” “Apologized and helped in fixing issues” “not responding to my calls or texts after the move” “did not fix mistakes or have integrity” |
Precision & Care “demonstrating great care and attention to detail” “incredibly helpful, transported belongings safely” “The movers were great and hardworking” “my items got to their destination safely” “they took great care of my items” “were efficient and careful with items and furniture” “the packing was very professional and solid work” “Very conscientious and careful with my items” “my new bedroom set has many broken pieces” “ensured that everything was handled with care” |
Pros & Cons
- Professional and efficient
- Excellent customer service
- Arrived on time
- Courteous and hardworking team
- Rare cases of unprofessional behavior
- Occasional communication issues
- Some incidences of significant lateness
- Inconsistencies in pricing and undisclosed fees
Great Crew Members
| Antonio | took the bed apart and called for pricing |
| Antonio, Robin, James | Thanks Antonio, Robin, and James |
| Antonio | Antonio led a smooth move |
| Shireen | Shireen was very friendly during scheduling and setup |
| Antonio, Jeff | problem solved and worked hard |
About Southwest Virginia Moving & Storage
Southwest Virginia Moving & Storage is a trusted relocation professional based in Christiansburg, Virginia. With a reputation built on many years of experience, they offer local, domestic, and international shipping services. Among the quality moving companies in Lynchburg, VA, their professional and reliable team handles packing, moving, and storage solutions tailored to individual needs. Their storage facility is clean, climate-controlled, and secure, featuring a High Value Security section for precious items. Committed to providing personalized local support and flexible solutions, Southwest Virginia Moving & Storage has earned customer trust by delivering high-quality moving experiences.
| Category | Rating | Why? |
|---|---|---|
| Quality | 7.44/10 | |
| Punctuality | 5.46/10 | |
| Affordability | 5.55/10 | |
| Communication | 6.65/10 | |
| Stick to Prices | 2.49/10 | |
| Speed | 7.58/10 | |
| Friendliness | 8.83/10 | |
| Will Hire Again | 6.67/10 | |
| Professionalism | 7.62/10 | |
| Conflict Handling | 2.02/10 | |
| Precision & Care | 6.54/10 |
Recent Customer Reviews Mention...
Quality “Unprofessional and very bad services” “Horrible company left parents stranded” “Took great care in packing and moving my things” “great work by movers” “did a great job packing/loading our stuff” “amazing job with our move” “worked steadily and no damage” “complete professionalism and attention to detail” “Worst company ever” “great work by movers” |
Punctuality “they had an emergency but still came the same day” “were on time each day” “promptness” “they were significantly late” “truck driver quit, left empty truck for days” “arrived on time” “were prompt” “they didn't show up as scheduled” “they sent the crew late in the evening” “arrived hours late” |
Affordability “Great price!” “Try to charge me more money” “competitive estimates make it affordable” “extremely expensive for such a short move” “they are OVERPRICED” “There has got to be a better price implies high cost.” “good value” “pleased with cost options” “paid over $6400, thought it was pretty high” “they were so reasonably priced” |
Communication “they sent a tractor trailer truck” “quick and knowledgeable response” “office staff were commendable” “received very courteous, customer friendly service” “lack of communication about packing and floor information” “communication was poor and uninformative” “poor management and lack of proper training” “amazing communications on logistics” “kept in touch with me every week” “Amanda was prompt in all our requests” |
Stick to Prices “Charged me for two hours extra” “refused to pay more than the original quote” “salesperson may have underquoted by over 50%” “bill was less than the original quote” “company offered minimal compensation” “did not stick to quoted prices” “overcharged by 35%” “owner charged extra unexpectedly” “did not stick to quoted prices” “they refused to reimburse for lost items” |
Speed “moved quickly, efficiently” “moved my possessions in a timely manner” “loaded the entire house in less than four hours” “improper use of furniture, slow resolution of issues” “workers were fast” “worked really hard all day long” “everything went smoothly and quickly” “very efficient” “the movers didn’t show up” “completed the entire move quickly” |
Friendliness “Unprofessional, unfriendly” “shameless, rude” “the movers were friendly” “very courteous” “Very friendly and helpful” “courteous and delightful movers” “everyone was very friendly” “Julian T., Desmond M., and company higher-ups were attentive” “they were all around commendable” “very courteous, customer friendly service” |
Will Hire Again “recommend this company and would hire again” “I don’t recommend them to anyone” “would not hire again due to poor service” “Couldn't be more pleased” “recommend using another mover” “highly recommend and would hire again” “thank you SWVA M&S!!” “highly recommend Southwest Virginia Moving” “highly recommend them and would hire again” “I highly recommend these gentlemen” |
Professionalism “Movers were on the phone, unprofessional” “conduct was unacceptable” “crew lacked experience and supervision” “supervisors and crew were professional” “complete professionalism” “no complaints about professionalism” “professional” “neither professional nor trustworthy” “professional movers” “acted very professionally” |
Conflict Handling “difficult to rectify the situation” “trying to resolve has been a nightmare” “failed to prepare accordingly for their employees” “inadequate response to a problem situation” “did not attempt to right a wrong” “delayed and inadequate response to claim” “repaired a scratch to near invisibility” “difficulty in resolving damages” “company did not respond or fix issues” “three months of negotiations for inadequate compensation” |
Precision & Care “great care in packing and moving my things” “items ended up damaged” “covered the doors and put down mats” “Careful to make sure nothing was damaged” “they broke a desk and table” “careful of my belongings” “took great care in handling items moved” “boxes crushed, furniture damaged, improper handling” “damaged an expensive sofa and other items” “very careful with our household possessions” |
Pros & Cons
- Competitive estimates make it affordable
- Professional and efficient crew
- Excellent customer service
- Prompt and on-time service
- Items ended up damaged
- Slow and inefficient move
- Difficulty in resolving damages
- Poor communication and uninformative
Customer Insights
Cost: $ 5223.00 from 4 reviews
Great Crew Members
| Teddy, Cassie, Julian | amazing job packing and loading, very friendly and helpful |
| James, Latino, Desmond, Julian T. | Took extra time to position the hot tub exactly |
| Julian, Desmond, Devin | completed requests promptly and professionally |
| Gage, Tony, Justin | Gage, Tony, and Justin were fast, professional |
| Julian T., Desmond M. | Julian T. and Desmond M. provided excellent service |
How do we review a moving company?
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Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
Overall quality of the service provided on moving day.
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
Why Hire Ace Moving & Storage
You should hire Ace Moving & Storage for a move if you are looking for a friendly and professional team who takes care of your belongings. The customers have praised the movers for their hard work, efficiency, and attention to detail, making sure that everything is handled with care. The company is also easy to get ahold of and confirms your upcoming move multiple times. Most customers have been very satisfied with their move, many even going as far as to say they would recommend Ace Moving & Storage to anyone in the future.
View Full Profile >>Why Hire Ace Moving & Storage
You should hire Ace Moving & Storage for a move if you are looking for a friendly and professional team who takes care of your belongings. The customers have praised the movers for their hard work, efficiency, and attention to detail, making sure that everything is handled with care. The company is also easy to get ahold of and confirms your upcoming move multiple times. Most customers have been very satisfied with their move, many even going as far as to say they would recommend Ace Moving & Storage to anyone in the future.
View Full Profile >>Why Hire Stewart Moving & Storage
You should hire Stewart Moving & Storage for a move if you want a professional, efficient, and stress-free moving experience. Their crew is punctual, friendly, and works hard to handle your belongings with care. Customers have reported that their movers are fast, take great care to protect your home and items during the move, and communicate well throughout the process. If you want the best moving experience possible, Stewart Moving & Storage is a great choice.
View Full Profile >>Why Hire Ace Moving & Storage
You should hire Ace Moving & Storage for a move if you are looking for a friendly and professional team who takes care of your belongings. The customers have praised the movers for their hard work, efficiency, and attention to detail, making sure that everything is handled with care. The company is also easy to get ahold of and confirms your upcoming move multiple times. Most customers have been very satisfied with their move, many even going as far as to say they would recommend Ace Moving & Storage to anyone in the future.
View Full Profile >>Why Hire Ace Moving & Storage
You should hire Ace Moving & Storage for a move if you are looking for a friendly and professional team who takes care of your belongings. The customers have praised the movers for their hard work, efficiency, and attention to detail, making sure that everything is handled with care. The company is also easy to get ahold of and confirms your upcoming move multiple times. Most customers have been very satisfied with their move, many even going as far as to say they would recommend Ace Moving & Storage to anyone in the future.
View Full Profile >>Why Hire Stewart Moving & Storage
You should hire Stewart Moving & Storage for a move if you want a professional, efficient, and stress-free moving experience. Their crew is punctual, friendly, and works hard to handle your belongings with care. Customers have reported that their movers are fast, take great care to protect your home and items during the move, and communicate well throughout the process. If you want the best moving experience possible, Stewart Moving & Storage is a great choice.
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