Smartbox Moving and Storage is a premier provider of mobile, on-demand storage units, offering a convenient and secure approach to portable storage. Serving customers in the Richmond area, the company provides reliable long-distance moving services and storage solutions for each customer's unique needs. Its innovative design ensures easy loading and unloading, and smart storage options at an affordable price. The company's wide range of services includes long distance moving, storage units, local moving, and corporate moving. Partnering with third-party vendors HireAHelper and Global Van Lines for loading and unloading, Smartbox has built a reputation for providing exceptional customer support and professional relocation services in Richmond, VA.
Smartbox Moving and Storage
About Smartbox Moving and Storage
Additional Cities Served: Petersburg, Hopewell, Colonial Heights, Blackstone, New Market, Rural Retreat
Moving Services
- Long Distance Moving
- Moving Locally
- Corporate Moving
- Moving Labor Services
- Loading Services
- Unloading Services
- Nationwide Moving Services
- Storage Units
- Portable Storage Units
- Hourly Moving Services
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Summarized Review of Smartbox Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Smartbox Moving and Storage appears to be highly regarded for their professional, efficient service and friendly staff, despite a few instances of dissatisfaction primarily concerning customer service and damage responsibility.
Recent Reviews Mention...
“Timely, professional service”
“staff are friendly and professional”
“awesome company”
2. Punctuality
Nationwide Average: 8.07/10
Smartbox Moving and Storage generally receives positive feedback for timely deliveries, though there are notable instances of delays and no-shows.
Recent Reviews Mention...
“Showed up on time”
“driver kept me updated on arrival time”
“the driver was on time”
3. Affordability
Nationwide Average: 7.69/10
Smartbox Moving and Storage is generally viewed as providing great value and competitive pricing, though there are notable exceptions where customers felt the service was not worth the cost or were upset by unexpected expenses.
Recent Reviews Mention...
“great price made it very affordable”
“price was right”
“spent $1,000.00 price difference, implies less affordability”
4. Communication
Nationwide Average: 7.53/10
Smartbox Moving and Storage generally receives high praise for their responsiveness and helpfulness, though there are notable complaints regarding poor customer service experiences, such as difficulties in reaching out and obtaining needed information.
Recent Reviews Mention...
“driver was extraordinarily helpful and thoughtful”
“very patient with my schedule and needs”
“clear about rental expectations, helpful with questions”
5. Stick to Prices
Nationwide Average: 5.99/10
Smartbox Moving and Storage often disappoints customers with inconsistent billing practices, though there are exceptions where the company honors its initial quotes.
Recent Reviews Mention...
“got a minor refund for mess ups”
“still due a $3500+ refund”
“only charged for what I used”
Great Crew Members
| Deandre | walked the property with me to insure correct placement |
| driver was friendly, courteous, and very knowledgeable | |
| D'Andre | D'Andre was so kind. |
| Driver | the best in Richmond, VA |
| Katy | OUTSTANDING and very accommodating |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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