Regency Moving & Storage LLC is a family-owned and operated moving company established in 1987 by Cliff Krug Sr. and his eldest son Scott. The company has two warehouse locations in Woodbridge and Richmond, Virginia. Their services include local moving, long-distance moving, international moving, office moving, packing, storage, and boxes. Regency Moving & Storage emphasizes their commitment to excellence, customer satisfaction, and personalized care during the moving process. The company uses a fleet of 30 trucks to provide world-class moving services across a wide service area in Virginia.
Regency Moving & Storage LLC
About Regency Moving & Storage LLC
Additional Cities Served: Charlottesville, Petersburg, Hopewell, Colonial Heights
Moving Services
- Local Moving Services
- Long Distance Moving Services
- Office Moving Services
- International Moving Services
- Packing Service
- Storage Service
- Boxes Service
Virginia Moving License
Active
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Summarized Review of Regency Moving & Storage LLC
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
6.98/10
Nationwide Average: 8.44/10
Regency Moving & Storage LLC appears to have disappointed many of its customers with substandard service, though a few have reported satisfactory outcomes.
Recent Reviews Mention...
“great job by movers”
“most reliable and trustworthy experience”
“recommend this company and would hire again”
2. Punctuality
7.79/10
Nationwide Average: 8.07/10
Regency Moving & Storage LLC struggles with timely arrivals and prompt notifications, despite an occasional on-time delivery.
Recent Reviews Mention...
“punctual”
“On time”
“were there every step of the way”
3. Affordability
4.08/10
Nationwide Average: 7.69/10
Regency Moving & Storage LLC often appears to charge significantly more than their initial quotes, although a few customers have found their services to be reasonably priced or under the quoted price.
Recent Reviews Mention...
“affordable”
“less money than other companies”
“Bill was $1000+ over the estimate.”
4. Communication
6.48/10
Nationwide Average: 7.53/10
Regency Moving & Storage LLC struggles significantly, with instances of miscommunication, unreturned calls, and rude behavior, despite efforts to respond promptly in some cases.
Recent Reviews Mention...
“Scott was easy to work with”
“answered all my questions”
“Janice really answered the questions I had”
5. Stick to Prices
2.86/10
Nationwide Average: 5.99/10
Regency Moving & Storage LLC frequently fails to adhere to initial quotes, leading to numerous customer complaints about higher final bills, though there were a couple of instances where the final cost was under or matched the quote.
Recent Reviews Mention...
“Another company tried to raise their price last minute”
“charged $400 over the estimate”
“Bill was not adjusted as requested.”
Customer Insights
Local Move Duration: 12 hours from 3 reviews
Great Crew Members
| Scott | easy to work with |
| Scott | Scott sent great men |
| Janice | answered questions and was very knowledgeable |
| Sales person | provided thorough estimate and quick responses |
| Jesse, Kalum | Jesse and Kalum were attentive and protected belongings well |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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