PODS Moving & Storage, which started in 1998, has nearly 25 years of experience in the moving and storage industry. Based in Richmond, Virginia, the company offers services in the United States, Canada, Australia, and the United Kingdom. PODS provides flexible and convenient moving and storage solutions, allowing customers to store and access their belongings in portable containers. The company offers multiple container sizes and provides additional services such as car shipping, moving supplies, and packing and loading assistance. Recognized for its innovation in the industry, PODS received the title of the number one moving and storage company in 2023 by Move.org.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Hopewell, Colonial Heights, Blackstone
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Packing & Loading Assistance
- Car Shipping
- Moving Supplies
- OnSite Storage
- Commercial Moving
- Moving and Storage Supplies
- Packing and Loading Support
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
7.89/10
Nationwide Average: 8.44/10
PODS Moving & Storage generally provides excellent service and customer satisfaction, though there are a few instances of dissatisfaction and complaints about their service.
Recent Reviews Mention...
“Chose PODS and was well worth the money”
“Phenomenal customer service and very friendly”
“Made move so much easier”
2. Punctuality
7.68/10
Nationwide Average: 8.07/10
PODS Moving & Storage generally exhibits reliability and timeliness, with most reviews highlighting on-time deliveries and pickups despite a few instances of delays and miscommunications.
Recent Reviews Mention...
“They showed up on time for the scheduled delivery”
“drop off and pick up times were within the timeframe”
“pick up was late”
3. Affordability
5.8/10
Nationwide Average: 7.69/10
PODS Moving & Storage receives a mix of feedback with numerous customers finding their services reasonably priced and cost-effective, while a significant number also report experiences of unexpected high costs, hidden fees, and feeling overcharged.
Recent Reviews Mention...
“the most expensive of all the services”
“Cost seemed high but ultimately well worth the money”
“great price”
4. Communication
5.62/10
Nationwide Average: 7.53/10
PODS Moving & Storage experiences a wide range of feedback, with some customers appreciating easy and effective communication channels, particularly online, while a significant number report difficulties in reaching out, inconsistencies, and dissatisfaction in customer service interactions.
Recent Reviews Mention...
“issue was not resolved despite multiple calls”
“called the office three times and still no response.”
“Changing a pick up date was easy online”
5. Stick to Prices
4.05/10
Nationwide Average: 5.99/10
PODS Moving & Storage frequently fails to adhere to their initial quotes, as evidenced by numerous complaints of unexpected charges and unmet price promises, despite a minority of positive feedback appreciating accurate billing and the absence of hidden fees.
Recent Reviews Mention...
“no pre weight ticket provided”
“charged unexpected fees on the backend”
“charged me an extra $1200”
Customer Insights
Cost: $ 1405.00 from 6 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
3021 Vernon Rd, Richmond, VA, 23228
(877) 770-7637
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