Heroes Moving and Storage is a family-owned and operated business that has been serving Richmond and surrounding areas since 2010. It is proud to be accredited by the Better Business Bureau with an A rating, which is a testament to the company’s commitment to providing outstanding service. Heroes Moving and Storage strives to maintain the highest standards of excellence in every aspect of its residential and commercial moves, including packing and unpacking, climate-controlled storage, junk removal, and move-in and move-out cleaning. From the initial consultation to the final delivery, these pros work tirelessly to ensure that their clients are completely satisfied. Heroes Moving and Storage is happy to offer special promos, such as one free month of storage, 20% off packing supplies, and 10% off packing services. Veterans, enlisted personnel, police officers, firefighters, nurses, and EMTs are entitled to a 10% discount.
Heroes Moving and Storage
Ranked Top 3 Best Movers in Richmond, VA
About Heroes Moving and Storage
Additional Cities Served: Hampton, Richmond, Petersburg, Hopewell, Colonial Heights, New MarketShow More >
Moving Services
- Residential Moving
- Commercial Moving
- Piano Movers
- Safe Moving
- Packing Services
- Storage
- Senior Moving Services
- Safe Moving Company
- ClimateControlled Storage Units
- Local Movers
Awards
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Summarized Review of Heroes Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Heroes Moving and Storage is highly praised for their professionalism, efficiency, and the exceptional care they take with belongings, making moving experiences easy, stress-free, and overwhelmingly satisfying for customers.
Recent Reviews Mention...
“what a wonderful group of people”
“great experience with the service”
“quick and professional work made the move easy”
2. Punctuality
Nationwide Average: 8.07/10
Heroes Moving and Storage consistently demonstrated timeliness and reliability in their arrival and scheduling, with overwhelmingly positive feedback on their adherence to agreed-upon times.
Recent Reviews Mention...
“they were on time”
“arrived on time for both pack out and pack in”
“They were prompt”
3. Affordability
Nationwide Average: 7.69/10
Heroes Moving and Storage is generally perceived as offering reasonable, fair, and competitive prices with many customers expressing high satisfaction over the cost relative to the quality of service provided.
Recent Reviews Mention...
“ridiculous price for a 2 bedroom move”
“The pricing was really good”
“Price was not bad”
4. Communication
Nationwide Average: 7.53/10
Heroes Moving and Storage generally receives high praise for their friendly, communicative crew, prompt and professional responses, and clear communication throughout the service process, though there are a few isolated reports of unresponsiveness.
Recent Reviews Mention...
“no hiccups with rescheduling”
“crew was communicative and friendly”
“great communication”
5. Stick to Prices
Nationwide Average: 5.99/10
Heroes Moving and Storage consistently adheres to their initial estimates, often adjusting costs in favor of the customer with clear, accurate quotes and no hidden fees.
Recent Reviews Mention...
“no mention of changing quoted prices, so giving benefit of the doubt”
“cost was adjusted accordingly to less hours”
“estimate was clear and concise”
Customer Insights
Local Move Duration: 4 hours from 5 reviews
Great Crew Members
| Cory, Carlo | Cory and Carlo could not have been better |
| Steel, Jamal, Dom | quick and professional work, care package gesture |
| Carlo, Germiah, Lamar, Antonio | they were professional, friendly, and efficient |
| Mike, Jason, Rob | went above and beyond during the move |
| Macy | Macy was nice |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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