1-800-PACK-RAT Moving and Storage is a company that provides convenient, secure, and affordable moving and storage solutions. They offer all-steel, portable storage and moving containers, ensuring the safety and security of customers' belongings. With a nationwide network of over 65 secure warehouse storage facilities, they cater to customers who require long-distance and local moving solutions, on-site storage, and warehouse storage facilities. Proudly serving as efficient movers in Richmond, VA, the company makes moving and storage simple by offering ground-level loading and customizable containers that cater to individual needs. They also provide services for businesses looking to expand or in need of inventory overflow storage.
1-800-PACK-RAT Moving and Storage
Moving Services
- LongDistance Moving Solutions
- Local Moving Solutions
- OnSite Storage Solutions
- Secure Warehouse Storage Solutions
- AllSteel Moving Containers
- Business Moving Solutions
- Residential Storage Solutions
- Moving Containers Service
- Business Storage Solutions
- Portable Storage Containers Service
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Summarized Review of 1-800-PACK-RAT Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
4.35/10
Nationwide Average: 8.44/10
1-800-PACK-RAT Moving and Storage appears to have vastly divided feedback, with numerous customers experiencing significant dissatisfaction and issues, contrasted by a subset offering high praise for their services.
Recent Reviews Mention...
“My experience was below average”
“received a container with a big hole in it”
“outstanding service”
2. Punctuality
3.75/10
Nationwide Average: 8.07/10
1-800-PACK-RAT Moving and Storage generally struggles with timely delivery and pickup, evidenced by multiple instances of delays or failures to show up as scheduled, despite some reports of satisfactory scheduling and on-time service.
Recent Reviews Mention...
“pickup has failed multiple times”
“did not show up or contact about reschedule”
“re-delivery was cancelled without my knowledge”
3. Affordability
4.63/10
Nationwide Average: 7.69/10
1-800-PACK-RAT Moving and Storage receives mixed reviews, with many customers finding their services overpriced and feeling misled by pricing, while a noticeable segment praises the company for being equitable or even more affordable compared to alternatives.
Recent Reviews Mention...
“$500 a month is not worth this service”
“feels scammed by the company”
“Paid almost 10k and items held hostage.”
4. Communication
3.93/10
Nationwide Average: 7.53/10
1-800-PACK-RAT Moving and Storage experiences significant challenges, with numerous customers expressing dissatisfaction over unresponsive service and poor management of inquiries, although a minority highlight exceptional customer service experiences.
Recent Reviews Mention...
“packrat has excellent customer service”
“took 7 hours to get a call back”
“I called them and they refused to help”
5. Stick to Prices
3.26/10
Nationwide Average: 5.99/10
1-800-PACK-RAT Moving and Storage frequently receives criticism for imposing unforeseen charges and not honoring initial price quotes, despite a few instances of satisfactory billing practices.
Recent Reviews Mention...
“great pricing and supposed to be included”
“charged pickup fee multiple times”
“charged me for a pickup that did not happen”
Customer Insights
Cost: $ 589.00 from 5 reviews
Great Crew Members
| Grayson | appreciate his expertise |
| Phillip, Hardeep, Satinder, Jawad | all provided outstanding service and professionalism |
| Philip Walston | personally made the process easy |
| Hardeep | Hardeep was patient and diligent, negotiated successfully |
| Driver,Helper | they did a very good job and were friendly |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact 1-800-PACK-RAT Moving and Storage
6601 S Laburnum Ave suite a, Richmond, VA, 23231
(800) 722-5728
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