U-Pack is a moving company that offers quick and convenient long-distance moving services. Established in 1997 and based in Fort Smith, Arkansas, U-Pack's service area extends nationwide. Their moving services cater to various needs, including long-distance, military, cross country, senior, student, job relocation, and small moves. Customers only pay for the specific equipment space they use, and fuel costs are included in the rates. U-Pack offers door-to-door delivery, storage, and guaranteed transit, with experienced consultants available for support both online and over the phone. Their friendly and professional approach aids in easing the stress of moving, making them a part of the select group of Manassas, VA moving companies.
U-Pack
Moving Services
- Long Distance Moving
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Military Moves
- Compare Moving Services
- UPack vs Full Service
- UPack vs Portable Storage
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.86/10
Nationwide Average: 8.44/10
U-Pack is overwhelmingly praised for its excellent service, ease, and reliability during moves, with nearly all customers reporting high satisfaction despite a few isolated complaints.
Recent Reviews Mention...
“excellent experience with UPack”
“everything arrived in perfect condition”
“Phenomenal experience moving”
2. Punctuality
9.18/10
Nationwide Average: 8.07/10
U-Pack generally exhibits exceptional reliability in schedule adherence for both deliveries and pickups, notwithstanding a few instances of minor delays.
Recent Reviews Mention...
“all on schedule and communicated”
“Container not picked up as promised but still relatively prompt”
“UPack was on time for drop off and pick up”
3. Affordability
9.35/10
Nationwide Average: 7.69/10
U-Pack is consistently praised for its competitive pricing, being recognized as the cheapest or most economic option compared to competitors, offering great value, and being particularly appealing to those on a budget.
Recent Reviews Mention...
“cheapest box service compared to competitors”
“slightly higher priced but worth every penny”
“best price in town”
4. Communication
8.55/10
Nationwide Average: 7.53/10
U-Pack generally garners high praise for its customer service, being responsive, professional, and helpful across the board, although there were a few instances of miscommunication and service hiccups.
Recent Reviews Mention...
“flawless correspondence and very communicative freight company”
“One representative gave incorrect pickup information”
“Customer support was attentive”
5. Stick to Prices
7.85/10
Nationwide Average: 5.99/10
U-Pack generally adheres closely to initial quotes, with a strong track record of avoiding hidden costs and honoring the prices they provide upfront, despite occasional issues with extra charges or compensation for damages.
Recent Reviews Mention...
“No mention of price change, giving benefit of the doubt”
“mentioned no hidden costs”
“Wanted to charge extra for their oversight.”
Customer Insights
Interstate Move Duration: 4 days from 4 reviews
Great Crew Members
| Steve, Manny, John | Steve went out of his way, Manny and John very helpful |
| Tetris Masters | loaded the trailer exceptionally well |
| guys on the forklift | incredible about placing the pods |
| Gerry | Gerry was absolutely super and supportive |
| Brett, LT | both were helpful and courteous throughout the service |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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