1-800-PACK-RAT Moving and Storage is a company that aims to make moving and storage simple by providing convenient, secure, and affordable solutions. The company offers a range of services, including long-distance moving solutions, local moving solutions, on-site storage solutions, secure warehouse storage solutions, all-steel containers, and business solutions. They have a nationwide network of more than 65 secure warehouse storage facilities and take pride in offering the best customer service in the industry. With their all-steel, portable storage, and moving containers, customers can ensure their items are safe and secure throughout the moving process. If you're looking for a wide range of moving services in Chesapeake, VA, exploring your local options could be beneficial.
1-800-PACK-RAT Moving and Storage
Moving Services
- LongDistance Moving Solutions
- Local Moving Solutions
- OnSite Storage Solutions
- Secure Warehouse Storage Solutions
- AllSteel Containers Moving Service
- Business Moving Solutions
- Military Moving Solutions
- Residential Storage Solutions
- Business Storage Solutions
- Restoration & Remediation Storage Solutions
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Summarized Review of 1-800-PACK-RAT Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
has received polarizing feedback, with numerous customers expressing severe dissatisfaction due to poor communication, deceptive practices, and service failures, while a significant segment praises the company for exceeding expectations with exceptional service and reliability.
Recent Reviews Mention...
“felt like getting pro service initially but then had issues”
“exceptional attention to detail and smooth experience”
“Pack-Rat's movers turned moving stress into a seamless experience”
2. Punctuality
Nationwide Average: 8.07/10
has a mixed reputation with several customers experiencing delays and missed schedules, while others report timely deliveries and proactive communication.
Recent Reviews Mention...
“container was delivered late even after the holiday delay”
“timely delivery”
“did not deliver on schedule ”
3. Affordability
Nationwide Average: 7.69/10
receives mixed reviews, with some customers finding their services fairly priced or offering significant savings over competitors, while others report unexpected price increases and feel nickel-and-dimed.
Recent Reviews Mention...
“had to settle for a small discount for their mistake”
“Applied an arbitrary fee, not affordable.”
“extremely expensive compared to competitors”
4. Communication
Nationwide Average: 7.53/10
experiences starkly polarized reviews, with numerous customers expressing significant dissatisfaction due to issues like unaddressed calls and misinformation, though a minority highlight exceptional service and responsiveness.
Recent Reviews Mention...
“had to call multiple times to get my refund confirmation”
“courteous staff”
“courteous staff shows great communication”
5. Stick to Prices
Nationwide Average: 5.99/10
frequently diverges from initial quotes, often resulting in unexpected charges and dissatisfaction among customers.
Recent Reviews Mention...
“had to fight to get a refund for their mistake”
“Did not stick to quoted prices.”
“charged more than quote due to hidden fees”
Customer Insights
Interstate Move Duration: 18 days from 5 reviews
Great Crew Members
| Warehouse Manager | quick and friendly when loading/unloading |
| Ryan | great guy, has been updating me |
| Phillip, Hardeep, Satinder, Jawad | all provided great customer service |
| Philip Walston | made the process easy and retrieval a snap. |
| Franklin | was dismissive and denied request for supervisor |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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