1-800-PACK-RAT Moving and Storage is a company that provides convenient, secure, and affordable moving and storage solutions. They facilitate both cross-country and local moves with their all-steel, weatherproof moving and storage containers, aiming to make the process as simple as possible for their customers. Among the numerous movers in San Antonio, TX, they ensure the safety of the items stored inside and differentiate themselves by their customer service. The company also provides onsite storage solutions for home or business renovation projects, as well as secure warehouse storage in over 65 facilities nationwide. They also offer moving solutions for businesses, assisting in things like relocating to new storefronts or aiding with inventory management.
1-800-PACK-RAT Moving and Storage
About 1-800-PACK-RAT Moving and Storage
Additional Cities Served: New Braunfels, Universal City, Pearsall, Kirby, Floresville, Sandy OaksShow More >
Moving Services
- Local Moving Solutions
- LongDistance Moving Solutions
- CrossCountry Moving Solutions
- OnSite Storage Solutions
- Secure Warehouse Storage Solutions
- AllSteel Containers
- Business Solutions
- Military Moving
- Residential Solutions
- Portable Storage Containers
Have feedback for 1-800-PACK-RAT Moving and Storage?
Error. Please try again later.
Summarized Review of 1-800-PACK-RAT Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
receives mixed feedback, with a predominant number of customers expressing dissatisfaction due to various service failures, while a minority report exceptionally positive experiences.
Recent Reviews Mention...
“smooth and pleasant move”
“Beyond satisfied with the service”
“Pack-Rat is the gold standard for moving services”
2. Punctuality
Nationwide Average: 8.07/10
generally struggles with timely service, with frequent reports of missed or late deliveries and pickups, and a few instances of meeting expected delivery schedules.
Recent Reviews Mention...
“multiple no-shows and late rescheduling”
“container has still not arrived”
“Pod was not moved on the day it was supposed to”
3. Affordability
Nationwide Average: 7.69/10
receives mixed feedback, with complaints about hidden fees and overcharging contrasting with praise for its cost-effectiveness and competitive rates.
Recent Reviews Mention...
“the price was very reasonable”
“pricing is unbeatable”
“they were way more affordable than pods”
4. Communication
Nationwide Average: 7.53/10
appears to have a polarized customer experience with numerous complaints about poor customer service and lack of responsiveness, contrasted by a handful of customers praising their communicative and helpful service.
Recent Reviews Mention...
“friendly service staff”
“they are attentive”
“phone customer service is horrible”
5. Stick to Prices
Nationwide Average: 5.99/10
often faces criticism for adding unexpected charges and not honoring initial quotes, despite a few accounts of satisfactory resolutions.
Recent Reviews Mention...
“quote one price then add service charges”
“promised not to charge full pick up fee but did”
“denied my claim without proper investigation”
Customer Insights
Cost: $ 3119.00 from 6 reviews
Interstate Move Duration: 8 days from 8 reviews
Great Crew Members
| Caleb | Caleb compensating us $200 suggests good service |
| James | James was very professional and polite, resolved issues |
| Ameesha | was incredibly and extremely patient |
| Whitney, Devon, Joey | worked professionally and kept promises |
| Heather, Fredi | Heather and Fredi made the move excellent |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact 1-800-PACK-RAT Moving and Storage
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now
