Compass Self Storage is a Cleveland-based storage company serving the demands of customers across the United States with multiple locations in states such as Alabama, Florida, Georgia, Kentucky, Pennsylvania, and Texas, among others. They are known for their premium self-storage services, which covers personal, business, boat and RV, and climate-controlled storage, along with pharmaceutical and small business storage. The company, which also organizes unit rentals online, distinguishes itself with customer-oriented services like supplying packing and moving supplies, coordinating truck rental and moving services, and providing climate-controlled units. Its digital surveillance and secure entry access ensure the safety of customers' possessions. The company does not mention the years it's been in operation.
Compass Self Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Compass Self Storage
Moving Services
- Packing Supplies
- Truck Rental
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Compass Self Storage generally receives high praise for its great service, professionalism, and excellent customer experiences, despite a few mentions of pricing issues and service dissatisfaction.
Recent Reviews Mention...
“Luke was great and no problems experienced”
“great work by movers”
“Luke was fantastic and took great care of me”
2. Affordability
Nationwide Average: 7.69/10
Compass Self Storage is generally viewed as offering good prices and value, though there are notable concerns about rent increases and some perceived overpricing.
Recent Reviews Mention...
“so expensive”
“reasonable prices”
“good price reflects affordability”
3. Communication
Nationwide Average: 7.53/10
Compass Self Storage primarily receives high praise for its excellent customer service, with staff members frequently mentioned by name for their helpfulness, efficiency, and professionalism, although a few reviews cite concerns over misleading information and lack of timely communication.
Recent Reviews Mention...
“Luke was very helpful in answering my questions”
“customer service was excellent”
“great customer service, very helpful”
4. Stick to Prices
Nationwide Average: 5.99/10
Compass Self Storage mostly fails to maintain consistency, with numerous reports of prices being raised unexpectedly and not honoring quoted prices.
Recent Reviews Mention...
“did not credit me back as promised”
“fair dealings mean they stuck to quoted prices ”
“quoted price changed at move-in”
Great Crew Members
| Luke | Luke was great |
| Luke | Luke was very helpful and presented various options |
| Luke | Luke was fantastic and took great care of me |
| Arianna, Luke | Arianna and Luke were very customer friendly and their service were great |
| Luke | Luke was very thorough and helpful |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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