Compass Self Storage is a nationwide company offering premium self storage and moving services at various neighborhood locations across the United States. As one of the prominent companies to contact when needing movers in Smyrna, TN, Compass acts as a storage concierge service. They provide packing and moving supplies, arrange truck rental, and contact moving services on your behalf. Their facilities are equipped with climate-controlled units, indoor units, digital surveillance, and secure entry access. Compass serves both residential and business customers, offering personal storage, business storage, boat and RV storage, pharmaceutical storage, and climate-controlled storage. Customer satisfaction is their top priority, and they pride themselves on offering a hassle-free storage experience.
Compass Self Storage
Moving Services
- Packing Supplies
- Truck Rental
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Compass Self Storage receives overwhelmingly positive feedback for its quick, efficient, and friendly services, making moving less stressful with its helpful staff and clean facilities, despite a few isolated criticisms.
Recent Reviews Mention...
“quick and easy move”
“they got my back and will keep belongings safe”
“Excellent service”
2. Affordability
Nationwide Average: 7.69/10
Compass Self Storage is highly praised for its competitive pricing, great deals, and ability to provide significant savings on storage and truck rentals, though there are a few concerns about increasing prices.
Recent Reviews Mention...
“best pricing out there for storage and truck rental”
“gave me a good deal for 2 months free”
“Great service and prices!”
3. Communication
Nationwide Average: 7.53/10
Compass Self Storage demonstrates exemplary effectiveness, with persistent emphasis on being informative, helpful, friendly, and professional, ensuring all questions are answered thoroughly and processes are explained clearly.
Recent Reviews Mention...
“associate was very easy to understand”
“Nellie was very knowledgeable, answered all questions”
“Ms Nellie was very informative”
4. Stick to Prices
Nationwide Average: 5.99/10
Compass Self Storage frequently falls short by adding unexpected fees, increasing prices without warning or a new contract, and overcharging for specifics like fuel, despite a single account of comparatively slower price increases.
Recent Reviews Mention...
“did not raise their price as fast as others”
“charged additional fees nobody told me about”
“without a new signed contract they just change the rental amount”
Great Crew Members
| Nellie | Ms Nellie provided excellent customer service |
| Nellie, Steve | Nellie understood my needs, Steve provided excellent service |
| Nellie | Ms. Nellie was so friendly and helpful |
| Nellie | Nellie goes the extra mile to make customers happy. |
| Nellie | very helpful and informative |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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