PODS Moving & Storage, founded in 1998, has nearly 25 years of experience in the moving and storage industry. The company operates not only in the U.S., but also in Canada, Australia, and the United Kingdom, from its base in Johnson City, Tennessee. They offer a varied range of services including residential and commercial moving, storage, and car shipping. Apart from that, PODS provides moving supplies, packing and loading assistance, and moving helpers. The company is widely known for its flexible and convenient solutions, like portable storage containers and the prospects of adjusting the scheduling based on customer needs. In 2023, PODS was awarded as the best moving and storage container company by Move.org.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Kingsport, Bristol, Boone, Elizabethton, Erwin, JonesboroughShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Commercial Moving
- Contents Protection
- Hourly Moving Services
- Storage OnSite
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
6.92/10
Nationwide Average: 8.44/10
generally receives positive feedback for their professionalism, customer service, and ease of moving, although there are notable instances of dissatisfaction due to poor experiences and service issues.
Recent Reviews Mention...
“great experience for us”
“Pods did a great job”
“Horrible experience”
2. Punctuality
5.28/10
Nationwide Average: 8.07/10
has mixed experiences with some customers praising their timing while others report missed pickups, unannounced changes, and failure to adhere to the schedule.
Recent Reviews Mention...
“did not call as promised, showed up without notice”
“guaranteed pickup but didn't happen”
“did not pick up or drop off at scheduled time”
3. Affordability
4.4/10
Nationwide Average: 7.69/10
has received criticism for being expensive with hidden and additional fees, although some customers have found their pricing reasonable and cost-saving.
Recent Reviews Mention...
“lied about fees and additional charges”
“most expensive service”
“can hire movers at less cost”
4. Communication
4.23/10
Nationwide Average: 7.53/10
seems to struggle with consistency and responsiveness, facing frequent criticisms about their customer service, though there are instances of positive interactions noted by some customers.
Recent Reviews Mention...
“Outsourced operators were clueless”
“poor communication, did not follow up as discussed”
“Great from the first phone call”
5. Stick to Prices
2.14/10
Nationwide Average: 5.99/10
consistently receives negative feedback for charging customers extra fees and providing final bills that significantly exceed the initially quoted prices.
Recent Reviews Mention...
“charged extra fees despite waiving them initially”
“billed me incorrectly”
“they said we wouldn’t be charged and we were.”
Great Crew Members
| local PODS manager | immensely helpful |
| Jay, Michael | Jay and Michael deserve massive raises for their help. |
| Dallas | our driver and horse were fabulous |
| Cheryl,Jay | Cheryl and Jay were exceptionally helpful |
| Betty | tried to help |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
1004 Quality Cir, Johnson City, TN, 37615
(877) 770-7637
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