Compass Self Storage

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based on 592+ data points
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About Compass Self Storage

Compass Self Storage is a moving company with multiple locations across the United States, offering a one-stop-shop for all your storage needs. They provide personal, business, boat, and RV storage, along with pharmaceutical and climate-controlled storage options. Compass Self Storage acts as your storage concierge service, providing packing and moving supplies, arranging truck rentals, and contacting moving services in Providence, RI on your behalf. They prioritize customer satisfaction and offer numerous amenities to support your storage experience, such as climate-controlled units, indoor units, secure entry access, and contactless rentals.

Additional Cities Served: East Providence, Woonsocket

Moving Services

  • Packing Supplies
  • Truck Rental
  • Contact Moving Services

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Summarized Review of Compass Self Storage

We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

1. Quality

7.47/10

Nationwide Average: 8.44/10

Comment Dots

Compass Self Storage is criticized for its security issues, poor facility conditions, and disappointing service, leading to severe customer dissatisfactions and financial losses.

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Recent Reviews Mention...

worst storage facility I have ever used

terrible experience overall

great work by movers

2. Punctuality

6.14/10

Nationwide Average: 8.07/10

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Recent Reviews Mention...

blocked access to unit without warning

came in late but were quickly accommodated

Late opening up

3. Affordability

6.89/10

Nationwide Average: 7.69/10

Comment Dots

Compass Self Storage generally receives negative feedback, highlighted by difficulties in bill payments, high expenses, and cost issues, despite a single instance of being considered affordable for a college student.

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Recent Reviews Mention...

the rent is way too high

charged extra unfairly

do not want to return the money paid

4. Communication

8.29/10

Nationwide Average: 7.53/10

Comment Dots

Compass Self Storage generally struggles with responsiveness and providing accurate information, despite having instances of helpful staff.

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Recent Reviews Mention...

Awesome customer service.

difficult to get through to customer service

the front counter agent was very helpful

5. Stick to Prices

4.11/10

Nationwide Average: 5.99/10

Comment Dots

Compass Self Storage has a reputation for not honoring original quotes, changing units and promotions unexpectedly, and charging customers for additional billing periods contrary to prior agreements.

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Recent Reviews Mention...

added on a bunch of service fees unexpectedly

errors in website led to wasted trips

not sticking to quoted prices by not refunding

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Great Crew Members

KimKim was very pleasant and super helpful
ChastityChastity was courteous and helpful
Chasitywent above and beyond
ChastityChastity was excellent!
Chastity, Destinythey treated me with respect and made it very easy
How we review icon

How do we review a moving company?

Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

  • 1. Quality

    Overall quality of the service provided on moving day.

  • 2. Punctuality

    Did the crew show up on-time with the required equipment?

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Dependable Rankings You Can Count On!

Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:

  • No Paid Placements: Every company earns its spot through merit, not payment.
  • Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.

Contact Compass Self Storage

Location
711 Branch Ave, Providence, RI, 02904
Phone
(401) 226-0303
Link
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