Compass Self Storage, based in Cleveland, Ohio, offers a one-stop-shop solution for storage needs across the United States, with multiple locations in Alabama, Florida, Georgia, Kentucky, Massachusetts, Michigan, North Carolina, New Jersey, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, and Texas. The company acts as a storage concierge service, able to provide packing and moving supplies, arrange truck rentals, and contact moving services on behalf of customers. Known for personal, business, boat, and RV storage, Compass distinguishes itself by prioritizing customer satisfaction and creating a hassle-free experience, complete with various amenities and a range of unit sizes to cater to individual needs.
Compass Self Storage
Good
based on 610+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Compass Self Storage
Moving Services
- Packing Supplies
- Truck Rental
- Contact Moving Services
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.23/10
Nationwide Average: 8.44/10
Compass Self Storage receives overwhelmingly positive feedback for its exceptional customer service, efficiency, and the helpfulness of its staff, despite a few isolated complaints.
Recent Reviews Mention...
“they were a great help”
“Quick process”
“Splendid”
2. Affordability
8.87/10
Nationwide Average: 7.69/10
Compass Self Storage is highly regarded for its competitive pricing and great value, despite a few concerns about rate increases and comparative costs.
Recent Reviews Mention...
“cheapest price I could find in the city”
“great price”
“Prices are great”
3. Communication
9.56/10
Nationwide Average: 7.53/10
Compass Self Storage overwhelmingly receives praise for its exceptional customer service, with the majority highlighting their professional, informative, and friendly interactions, despite a few isolated reports of poor communication and rudeness.
Recent Reviews Mention...
“great customer service”
“very attentive and friendly”
“Customer service was amazing”
4. Stick to Prices
2/10
Nationwide Average: 5.99/10
Compass Self Storage has repeatedly failed to honor their initial quotes, often increasing prices significantly after agreements are made, failing to disclose full insurance terms, double charging for the same month, and misleading customers about costs.
Recent Reviews Mention...
“price increased significantly after agreement”
“done it to me multiple times now”
“did not disclose full insurance terms”
Great Crew Members
| Antwone | Antwone is extremely helpful and patient. |
| Mike, Antonio | Mike initially met me, Antonio had to clean out the unit |
| Antwone Jefferson | Antwone Jefferson was amazing in helping |
| Anwone | very helpful |
| Mike | Mike is awesome thanks for always being a great customer. |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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