1-800-Pack-Rat
Not Authorized
for Interstate Moves
Last Checked: 09/04/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of 1-800-Pack-Rat
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
receives mixed reviews, with many customers praising their excellent and reliable service, while a significant number report negative experiences related to customer service and reliability issues.
Recent Reviews Mention...
“reliable moving company”
“great service”
“Provided excellent services”
2. Punctuality
Nationwide Average: 8.07/10
exhibits mixed feedback, with experiences varying from highly prompt and reliable service to significant delays and instances of not showing up as scheduled.
Recent Reviews Mention...
“team was prompt”
“things showed up 7 days late”
“delivered on time”
3. Affordability
Nationwide Average: 7.69/10
receives mixed reviews, with complaints about hidden fees and unexpected charges contrasting with praises for offering the best prices and deals compared to competitors.
Recent Reviews Mention...
“many hidden fees”
“best price”
“charged an entire month unnecessarily”
4. Communication
Nationwide Average: 7.53/10
displays a stark contrast between instances of excellent customer service with prompt and helpful responses and numerous complaints regarding poor communication, unresponsiveness, and overall subpar customer service experiences.
Recent Reviews Mention...
“poor response when asked for reimbursement”
“information was neglected that could save money”
“don’t tell you they’re not coming”
5. Stick to Prices
Nationwide Average: 5.99/10
frequently faces criticism for charging more than initially quoted, despite a few instances of honoring their commitments or beating competitors' prices.
Recent Reviews Mention...
“charged twice for a 40 day rental”
“did not inform about pro-rating possibility”
“they did not have the container as promised”
Customer Insights
Interstate Move Duration: 1 days from 5 reviews
Great Crew Members
| Kimberly | Kimberly has been extremely helpful and patient |
| Agent,Driver | agent was great, driver provided personal contact for efficiency |
| Caleb | made things right |
| Cody | the one decent individual to help me |
| William | went above and beyond when asked to reposition the packrat |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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