1-800-PACK-RAT Moving and Storage
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Summarized Review of 1-800-PACK-RAT Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
1-800-PACK-RAT Moving and Storage receives mixed reviews, with some customers expressing great satisfaction with their services while a significant number report various issues, including hidden fees and poor customer service.
Recent Reviews Mention...
“highly recommend Pack-Rat and couldn't be happier”
“awesome service”
“Pack-Rat provided a seamless and enjoyable moving experience”
2. Punctuality
Nationwide Average: 8.07/10
1-800-PACK-RAT Moving and Storage predominantly struggles with timely deliveries and pick-ups, experiencing frequent delays and communication issues as reported by the majority of customers.
Recent Reviews Mention...
“driver got confrontational and blamed me”
“delivered the pod after 10pm”
“arrived at the beginning of the time window”
3. Affordability
Nationwide Average: 7.69/10
1-800-PACK-RAT Moving and Storage receives mixed feedback, with significant complaints about higher than quoted charges and hidden fees, yet also praised by some for competitive prices and clear value in transportation and service fees compared to alternatives.
Recent Reviews Mention...
“charged much more than quoted”
“storage is more expensive than pods”
“lots of hidden fees that were not disclosed”
4. Communication
Nationwide Average: 7.53/10
1-800-PACK-RAT Moving and Storage overwhelmingly struggles with customer service issues, including long wait times, poor response rates, and ineffective issue resolution, despite a few reports of satisfactory interactions.
Recent Reviews Mention...
“waited online for 30 minutes to talk to someone”
“no one contacted me from customer service”
“Never told me they don't deliver to my destination”
5. Stick to Prices
Nationwide Average: 5.99/10
1-800-PACK-RAT Moving and Storage frequently fails to adhere to their initial quotes, leading to widespread dissatisfaction among customers due to unexpected fees and charges.
Recent Reviews Mention...
“mentioned hidden fees like gas”
“charged me separately for storage above the quote”
“added over $300 for a pick up fee after the fact”
Customer Insights
Cost: $ 3531.00 from 10 reviews
Interstate Move Duration: 12 days from 9 reviews
Great Crew Members
| One driver was nice | first driver turned the pod as requested |
| Shannon | offered solutions and was appreciated for the help |
| Monty | went out of their way to help and cared deeply |
| Chris | went above and beyond, deserves a raise |
| Aisha | went above and beyond to seek solutions |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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