iStorage is an established self-storage provider based in the United States, as part of the NSA Brands family, a real estate investment trust that covers multiple storage brands. The company operates over 300 storage facilities across 23 states, ensuring a broad service area that facilitates both local and interstate storage solutions. iStorage is renowned for redefining the storage experience, emphasizing clean, modern, and secure facilities. Their locations typically offer a variety of functionalities, including temperature-controlled units, drive-up access, and vehicle storage. Their customer-centric approach is evident as they strive to meet all tenant needs, making iStorage a highly appreciated choice in the industry for storing personal items safely and efficiently.
iStorage
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 08/13/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of iStorage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
iStorage predominantly delivers exceptional service experiences, evidenced by overwhelmingly positive reviews highlighting knowledgeable staff, easy processes, and fast, courteous service, despite a few isolated negative experiences.
Recent Reviews Mention...
“very good overall knowledgeable information and helpful”
“terrible experience with this company”
“great service”
2. Punctuality
Nationwide Average: 8.07/10
iStorage consistently delivers on time, often completing preparations early, and is highly appreciated for their promptness and helpfulness in scheduling.
Recent Reviews Mention...
“they were prompt”
“helping with timing”
“Joe was very prompt”
3. Affordability
Nationwide Average: 7.69/10
iStorage generally offers great rates and deals on units, although there are a few criticisms regarding unexpected fees.
Recent Reviews Mention...
“seems cheap but have bogus late fees”
“good price”
“Prices a bit high”
4. Communication
Nationwide Average: 7.53/10
iStorage overwhelmingly receives positive feedback for their excellent customer service, knowledgeable and friendly staff, and effective communication methods, despite a few minor criticisms.
Recent Reviews Mention...
“Sebastien provided excellent customer service.”
“helpful with making sure I understand policies”
“the staff there are very nice”
5. Stick to Prices
Nationwide Average: 5.99/10
iStorage has mixed feedback, with some customers appreciating refunds or unexpected fairness in billing, while a significant number of others experienced unannounced price increases or discrepancies from original agreements.
Recent Reviews Mention...
“prices went up”
“increased my bill with no notice explanation”
“agreed to refund the money without additional fees”
Great Crew Members
| Sebastien | helped me out to find the perfect unit |
| Sebastien | Sebastien provided one of the best customer service experiences. |
| Sebastien | super sweet and knowledgeable in his work |
| Sam | made it an easy process |
| Sam | Sam made signing up a great experience |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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