iStorage

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based on 1133+ data points
Circle Info

About iStorage

iStorage is an established self-storage provider based in the United States, as part of the NSA Brands family, a real estate investment trust that covers multiple storage brands. The company operates over 300 storage facilities across 23 states, ensuring a broad service area that facilitates both local and interstate storage solutions. iStorage is renowned for redefining the storage experience, emphasizing clean, modern, and secure facilities. Their locations typically offer a variety of functionalities, including temperature-controlled units, drive-up access, and vehicle storage. Their customer-centric approach is evident as they strive to meet all tenant needs, making iStorage a highly appreciated choice in the industry for storing personal items safely and efficiently.

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USDOT Interstate License
Circle Info

Authorized

for Interstate Moves

Last Checked: 08/13/24

USDOT

1343775

ENTITY TYPE

Carrier

*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx

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Summarized Review of iStorage

We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

1. Quality

9.69/10

Nationwide Average: 8.44/10

Comment Dots

iStorage predominantly delivers exceptional service experiences, evidenced by overwhelmingly positive reviews highlighting knowledgeable staff, easy processes, and fast, courteous service, despite a few isolated negative experiences.

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Recent Reviews Mention...

very good overall knowledgeable information and helpful

terrible experience with this company

great service

2. Punctuality

8.41/10

Nationwide Average: 8.07/10

Comment Dots

iStorage consistently delivers on time, often completing preparations early, and is highly appreciated for their promptness and helpfulness in scheduling.

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Recent Reviews Mention...

Joe was very prompt

they were timely

they were prompt

3. Affordability

7.83/10

Nationwide Average: 7.69/10

Comment Dots

iStorage generally offers great rates and deals on units, although there are a few criticisms regarding unexpected fees.

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Recent Reviews Mention...

seems cheap but have bogus late fees

good price

Prices a bit high

4. Communication

9.29/10

Nationwide Average: 7.53/10

Comment Dots

iStorage overwhelmingly receives positive feedback for their excellent customer service, knowledgeable and friendly staff, and effective communication methods, despite a few minor criticisms.

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Recent Reviews Mention...

Sebastien provided excellent customer service.

helpful with making sure I understand policies

the staff there are very nice

5. Stick to Prices

4.22/10

Nationwide Average: 5.99/10

Comment Dots

iStorage has mixed feedback, with some customers appreciating refunds or unexpected fairness in billing, while a significant number of others experienced unannounced price increases or discrepancies from original agreements.

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Recent Reviews Mention...

increased my bill with no notice explanation

agreed to refund the money without additional fees

prices went up

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Great Crew Members

Sebastienhelped me out to find the perfect unit
SebastienSebastien provided one of the best customer service experiences.
Sebastiensuper sweet and knowledgeable in his work
Sammade it an easy process
SamSam made signing up a great experience
How we review icon

How do we review a moving company?

Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

  • 1. Quality

    Overall quality of the service provided on moving day.

  • 2. Punctuality

    Did the crew show up on-time with the required equipment?

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Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:

  • No Paid Placements: Every company earns its spot through merit, not payment.
  • Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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