U-Pack is a long-distance moving company that has been in business since 1997 and is based in Fort Smith, Arkansas. The company provides nationwide door-to-door moving services for homes of all sizes, including long-distance moves, military moves, cross-country moves, senior moves, student moves, job relocation, and small moves. As part of the many movers in Columbus, OH, U-Pack offers flexible service options like door-to-door delivery, storage, and guaranteed transit. Along with friendly and experienced customer support, the company also has a wide range of moving resources and tools, including checklists and how-to guides. U-Pack provides affordable solutions by charging only for the equipment space used and always includes fuel costs in its rates.
U-Pack
About U-Pack
Additional Cities Served: Dublin, Westerville, Reynoldsburg, Hilliard, Gahanna, Upper ArlingtonShow More >
Moving Services
- LongDistance Moving
- Military Moves
- CrossCountry Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- DoortoDoor Moves
- Residential Moves
- Quick Delivery with 24/7 Shipment Tracking
Awards
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
U-Pack generally delivers a very positive experience with seamless, timely, and helpful service, though there are few instances of dissatisfaction regarding service and damages.
Recent Reviews Mention...
“some items were lost or stolen, and many were damaged”
“great service and felt grateful for finding them”
“they provided a mostly positive experience”
2. Punctuality
Nationwide Average: 8.07/10
U-Pack consistently demonstrates timely service across drop-offs, pickups, and call responses, with minor instances of late arrivals not overshadowing their overall reliable timing.
Recent Reviews Mention...
“they showed up when they said they would”
“drivers were on-time”
“All drop offs and pickups were on time”
3. Affordability
Nationwide Average: 7.69/10
U-Pack is highly praised for its cost-effective moving services, being much cheaper than competitors and providing great value for the price.
Recent Reviews Mention...
“cost as much as a U-Haul without extra expenses”
“more than $5000 less than any all inclusive company”
“The move was affordable”
4. Communication
Nationwide Average: 7.53/10
U-Pack generally excels with responsive customer service and hassle-free service, although there are minor reports of unsatisfactory experiences, ranging from unanswered calls to poor treatment over the phone.
Recent Reviews Mention...
“top notch communication throughout”
“operators were professional and responsive”
“Well communicated drop offs and pickups”
5. Stick to Prices
Nationwide Average: 5.99/10
U-Pack consistently adheres to their initial quotes, offering refunds for unused services and pro-rating for space usage, thereby exemplifying reliability and transparency in pricing.
Recent Reviews Mention...
“charges were straightforward without hidden fees”
“no mention of price changes or surprises”
“included insurance without hidden fees”
Customer Insights
Cost: $ 1413.00 from 3 reviews
Interstate Move Duration: 4 days from 7 reviews
Great Crew Members
| Larry | awesome maneuvering with his rig |
| Tyler | Tyler was there to answer all questions |
| Nalini Sewbans | provided details for customs and coordinated delivery on time |
| Brittany G.,Dee S. | they were helpful and resolved issues |
| Kendall, Blake | always so helpful and flexible |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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