U-Pack is a moving company that has been providing long-distance moving solutions since 1997. Based in Fort Smith, Arkansas, they offer door-to-door moves for homes of all sizes and various situations, including long-distance moving, military moves, cross-country, senior moving, student moves, job relocation, and small moves. While their service area covers nationwide regions, they are also known to offer excellent relocation services amongst the movers in Raleigh, NC. U-Pack is known for its affordable and convenient services, charging only for the equipment space used and always including fuel costs. Their experienced team of consultants offers exceptional customer support to make the moving process as smooth as possible.
U-Pack
Good
based on 453+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About U-Pack
Additional Cities Served: Durham, Cary, Chapel Hill, Apex, Wake Forest, Holly SpringsShow More >
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Compare Moving Services
- UPack vs Full Service
- UPack vs Portable Storage
Awards
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.52/10
Nationwide Average: 8.44/10
U-Pack generally receives high praise for its service, making it a recommended option for moving, despite a few reports of negative experiences.
Recent Reviews Mention...
“everyone was professional and made me feel like a priority”
“great work by movers”
“professional, excellent customer service ”
2. Punctuality
7.78/10
Nationwide Average: 8.07/10
U-Pack generally delivers and picks up as scheduled, though there are a few significant complaints regarding delays and missed time frames.
Recent Reviews Mention...
“was on time ”
“responsive and timely”
“delivered ahead of promised timeline”
3. Affordability
8.92/10
Nationwide Average: 7.69/10
U-Pack generally provides great value for money, with the majority of customers finding the service to be very affordable, offering clear pricing, and allowing customers to pay for only what they use, although a few noted high prices in specific circumstances.
Recent Reviews Mention...
“no extra charges”
“the price was the best compared to other options”
“Save a lot of money”
4. Communication
8.09/10
Nationwide Average: 7.53/10
U-Pack generally receives positive feedback for being communicative, professional, and responsive, though there are notable instances of poor communication and customer service issues.
Recent Reviews Mention...
“phone agents answered questions”
“offered all information I requested”
“was communicative ”
5. Stick to Prices
7.65/10
Nationwide Average: 5.99/10
U-Pack generally maintains clear and transparent pricing, honors quotes, and even offers refunds for unused quotes, despite some issues with delivery windows and payment clarity.
Recent Reviews Mention...
“no extra charges”
“received guaranteed delivery as purchased”
“pay exactly what you're quoted”
Customer Insights
Interstate Move Duration: 5 days from 9 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact U-Pack
208 Muldee St, Durham, NC, 27703
(844) 611-4582
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