PODS Moving & Storage has been providing innovative Rochester, NY moving services for nearly 25 years. The company is based in the United States, with services also available in Canada, Australia, and the United Kingdom. PODS offers flexible and convenient solutions for residential and business moves, including portable storage containers, built-in storage, adjustable scheduling, and the ability to load and unload belongings at your own pace. In addition to their core services, PODS also provides packing supplies, connection to local labor providers, and car shipping services. With a focus on unparalleled customer support and personalized solutions, PODS stands out among other moving companies.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Batavia, Geneva, Corning, Canandaigua, Geneseo, East RochesterShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move In Services
- Safely ship your vehicle
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
6.36/10
Nationwide Average: 8.44/10
PODS Moving & Storage has mixed reviews, with numerous customers expressing high satisfaction with their services and ease of use while a significant minority report negative experiences regarding customer service, moving issues, and perceived value.
Recent Reviews Mention...
“Worst company to try to work with.”
“very happy with the service provided”
“PODS was the perfect solution for our needs”
2. Punctuality
5.86/10
Nationwide Average: 8.07/10
PODS Moving & Storage has a mixed reputation with several customers praising their on-time delivery and pickup, while a significant number of others report experiences of late arrivals and miscommunication.
Recent Reviews Mention...
“lied to about drop off times, late pickup”
“pod was delivered and picked up as scheduled”
“delivery and pickup was scheduled and on time”
3. Affordability
5.9/10
Nationwide Average: 7.69/10
PODS Moving & Storage receives mixed reviews with several customers finding their services reasonably priced and valuable, while a significant portion critiques it for high costs and lacking price transparency.
Recent Reviews Mention...
“I guess you get what you pay for”
“price was very reasonable”
“easy, affordable, and convenient”
4. Communication
4.98/10
Nationwide Average: 7.53/10
PODS Moving & Storage experiences significantly varied reviews, with some customers praising exceptional service and accommodation, while many others report frustration with confusing operations, poor responsiveness, and rude interactions.
Recent Reviews Mention...
“operation is confusing.”
“customer service was the worst I have ever had”
“customer service accommodated special requests”
5. Stick to Prices
4.53/10
Nationwide Average: 5.99/10
PODS Moving & Storage generally struggles with maintaining consistency and often charges more than initially quoted, despite some customers reporting satisfactory experiences with accurate billing.
Recent Reviews Mention...
“after delivery another fee they don't tell you about”
“no payment until they drop off the container”
“Exact price paid as quoted”
Great Crew Members
| Joshua | Joshua was nice |
| Tony C | Can't say enough about him. |
| Fred Hutchinson, The rest of the PODS crew | provided good customer service |
| Tony | see a guy named Tony |
| Anthony | helped willingly and resolved my issue efficiently |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
39 Breck St, Rochester, NY, 14609
(877) 770-7637
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