Big Red Shipping & Storage has been providing excellent customer service, convenience, and consistency to Cornell students and the greater Ithaca, NY area for almost 30 years. As Cornell's Preferred vendor, this student-run company offers full-service storage and shipping services. Customers can buy boxes and tape online, pack their items, and have them picked up during the scheduled appointment time for storage or shipping to a desired location. The professional team at Big Red is committed to high-quality and convenient services, having served over 20,000 contracts as Cornell University's Preferred Shipping and Storage Provider since 1986. They also provide packing services and pre-arrival assistance for dorm residents.
Big Red Shipping & Storage
About Big Red Shipping & Storage
Additional Cities Served: Cortland, Geneva, Corning, Horseheads, Lansing, Cayuga HeightsShow More >
Moving Services
- Full Service Storage
- Full Service Shipping
- Packing
- Storage
- Shipping
- Buy boxes and tape online
- Free Boxes available on Campus during select dates in May
- Prearrival delivery
- Scheduled pickup
- Delivery appointment
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Summarized Review of Big Red Shipping & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
5.71/10
Nationwide Average: 8.44/10
appears to provide generally unsatisfactory service marred by several instances of poor customer service, late or failed deliveries, lost belongings, and reliability issues, despite a couple of reports of excellent service.
Recent Reviews Mention...
“great business to work with”
“My experience has been all positive so far”
“services were extremely impressive”
2. Punctuality
4.34/10
Nationwide Average: 8.07/10
frequently fails to meet scheduled times, with multiple instances of no-shows, missed appointments, and delayed deliveries, despite a few instances where they communicated effectively about running late.
Recent Reviews Mention...
“no punctuality in delivery schedule”
“arrived timely for pickups”
“no show-up without any notice”
3. Affordability
4.66/10
Nationwide Average: 7.69/10
is perceived as overly expensive, with customer complaints about uniform pricing regardless of quantity, being overcharged, and being compelled to opt for costly shipping options.
Recent Reviews Mention...
“they overcharge you”
“it's unnecessarily expensive”
“well priced”
4. Communication
4.33/10
Nationwide Average: 7.53/10
appears to have a predominantly negative reception, with customers frequently experiencing unresponsiveness, lack of proactive communication, and difficulties in getting issues resolved, although there are rare instances where customers have reported satisfactory email interactions.
Recent Reviews Mention...
“Contacting them was super easy and the response time was amazing”
“customer service was exceptional”
“ignored emails and failed to communicate”
5. Stick to Prices
3.61/10
Nationwide Average: 5.99/10
consistently fails to adhere to their initial quotes, often adding unexpected charges such as an additional $40 per box on top of shipping costs.
Recent Reviews Mention...
“overcharge and lose items”
“fulfilled their commitments promptly”
“did not stick to quoted prices”
Great Crew Members
| Luca | Luca and his team were great |
| Max, Claire | polite, communicative, and efficacious in responding |
| Luke | Luke is exceptional manager and professional |
| Brandon | Brandon was professional, courteous, and very detailed |
| Andro | went above and beyond in customer service |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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