PODS Moving & Storage is an industry leader with over 25 years of experience, providing personalized moving and storage solutions tailored to customers' unique needs. Based in Buffalo, New York, the company serves local, statewide, and nationwide moves and offers various container sizes including 8-foot, 12-foot, and 16-foot options. PODS delivers containers to customers' locations, ensuring a contactless service. Customers benefit from flexible scheduling, built-in storage, and adjustable timeframes for loading and unloading belongings. Additional services include packing supplies, local labor provider connections, and car shipping assistance. In 2023, Move.org recognized PODS as the best moving and storage container company in its rankings.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: North Tonawanda, Jamestown, Lackawanna, Kenmore, Depew, TonawandaShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Storage OnSite
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and storage supplies
- Packing and loading support
- Move In Services
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
receives mixed reviews, with many customers praising their professionalism and service, while a significant number express dissatisfaction due to issues like late deliveries, poor customer service, and damage to possessions or property.
Recent Reviews Mention...
“very happy with the service provided”
“Excellent and professional staff”
“very prompt and professional”
2. Punctuality
Nationwide Average: 8.07/10
receives mixed feedback; while some customers report timely deliveries and pickups, a significant portion experienced delays and miscommunications regarding scheduling.
Recent Reviews Mention...
“I was lied to about drop off times.”
“pod delivered and picked up as scheduled”
“Our stuff arrived where and when we needed it”
3. Affordability
Nationwide Average: 7.69/10
receives mixed reviews with some customers finding it very reasonable and cost-effective while others criticize it for being surprisingly expensive due to double charges and unexpected fees.
Recent Reviews Mention...
“price was very reasonable”
“saved me money”
“double and triple billed”
4. Communication
Nationwide Average: 7.53/10
frequently struggles with poor service, including issues with responsiveness, misinformation, and customer dissatisfaction, despite a few reports of helpful and easy interactions.
Recent Reviews Mention...
“Customer service was the worst I have EVER had.”
“customer service accommodated special requests”
“had to call instead of getting a quote online”
5. Stick to Prices
Nationwide Average: 5.99/10
frequently fails to maintain consistency, with numerous reports of unauthorized charges, unexpected fees, and significant deviations from initial quotes.
Recent Reviews Mention...
“delivered as promised without extra charges”
“Price likes to change with every person you speak with”
“charged another 90.00 without my authorization”
Customer Insights
Cost: $ 2354.00 from 3 reviews
Interstate Move Duration: 10 days from 4 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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