UniGroup

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based on 316+ data points
Circle Info

About UniGroup

UniGroup is a cooperative that has been providing transportation and logistics solutions for nearly a century. Based in suburban St. Louis, the organization owns several world-class brands including United Van Lines, Mayflower Transit, UniGroup Logistics, and UniGroup Worldwide. As the nation's largest household goods relocation organization, UniGroup serves families and companies across Kirkwood, MO and around the globe. They offer customized mobility and transportation solutions, emphasizing quality and innovation. The company prides itself on offering a premier customer experience and has a rich history of moving military members and their families.

Moving Services

  • Household goods relocation
  • Fullservice moving options
  • Cheap moving services
  • Local moving services
  • Longdistance moving services
  • Crosscountry moving services
  • International moving services
  • Small moves
  • Piano moving services
  • Pool table moving services
USDOT Interstate License
Circle Info

Authorized

for Interstate Moves

Last Checked: 10/18/24

USDOT

756209

ENTITY TYPE

Carrier/Broker

*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx

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Summarized Review of UniGroup

We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

1. Quality

2.66/10

Nationwide Average: 8.44/10

Comment Dots

UniGroup is overwhelmingly criticized for being unreliable and unprofessional, with frequent mentions of significant damages, lost items, excessive charges, and overall negative experiences.

Reviews Mention icon

Recent Reviews Mention...

worst moving company

worst experience ever

Caused over 150k worth of damages

2. Punctuality

2.34/10

Nationwide Average: 8.07/10

Comment Dots

UniGroup consistently disappoints with late deliveries, significant delays, and overall lack of timeliness across various aspects of their service.

Reviews Mention icon

Recent Reviews Mention...

were late

items arrived 30 days late

driver was unavailable for pickup for days

3. Affordability

3.73/10

Nationwide Average: 7.69/10

Comment Dots

UniGroup is criticized for not being the cheapest option, having additional costs, charging significantly above quotes, and specifically targeting the elderly and vulnerable with their pricing strategies.

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Recent Reviews Mention...

not the cheapest and had additional costs

quoted more than $3000 above the allowance

preys on elderly and vulnerable people

4. Communication

2.01/10

Nationwide Average: 7.53/10

Comment Dots

UniGroup overwhelmingly faces criticism for being unresponsive, rude, and ineffective in engaging with customers, displaying a consistent pattern of poor customer service practices.

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Recent Reviews Mention...

ignores customers after getting paid

they just continue to ignore you

will only deal in writing now

5. Stick to Prices

1.41/10

Nationwide Average: 5.99/10

Comment Dots

UniGroup consistently fails, demonstrating a pattern of unethical business practices, charging additional costs, and not honoring contracts, leading to widespread customer dissatisfaction.

Reviews Mention icon

Recent Reviews Mention...

took 50% longer than quoted

utilize unethical business practices

low-ball offer contrary to insured amount

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Customer Insights

Interstate Move Duration: 10 days from 5 reviews

How we review icon

How do we review a moving company?

Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

  • 1. Quality

    Overall quality of the service provided on moving day.

  • 2. Punctuality

    Did the crew show up on-time with the required equipment?

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Dependable Rankings You Can Count On!

Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:

  • No Paid Placements: Every company earns its spot through merit, not payment.
  • Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.

Contact UniGroup

Location
1 Premier Dr, Fenton, MO, 63026
Phone
(636) 305-5000
Link
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