Compass Self Storage, based in Cleveland, Ohio, offers premium self-storage and moving services at various locations across the United States. The company acts as a storage concierge service providing packing and moving supplies, arranging truck rentals, and contacting moving services in Rochester, MI on behalf of its customers. Compass Self Storage caters to residential and business related items, with storage unit options for personal storage, business storage, and boat and RV storage. Their facilities include amenities such as climate-controlled units, indoor units, secure entry access, and contactless rentals. Customer satisfaction is their top priority, and they take pride in offering personalized and friendly service.
Compass Self Storage
Moving Services
- Packing Supplies
- Truck Rental
- Moving Services
Awards
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.45/10
Nationwide Average: 8.44/10
Compass Self Storage is overwhelmingly celebrated for its exceptional service, professionalism, and accommodating staff, particularly highlighting individuals such as Jennifer and August for their exemplary contributions.
Recent Reviews Mention...
“great work by movers”
“great work by movers”
“great work by movers”
2. Affordability
9.09/10
Nationwide Average: 7.69/10
Compass Self Storage is overwhelmingly regarded as offering very competitive and reasonable pricing options, with numerous mentions of discounts, price matching, and overall great deals, although there are a couple of isolated complaints about unexpected charges and price increases.
Recent Reviews Mention...
“the prices are very affordable”
“for better pricing”
“they charge you every 3 months without notice”
3. Communication
9.62/10
Nationwide Average: 7.53/10
Compass Self Storage is highly praised for its staff's helpfulness, particularly Jennifer and August, who are repeatedly mentioned for their professionalism, clarity, and friendliness in customer interactions, despite a single negative remark about a store manager not returning a call.
Recent Reviews Mention...
“Jennier was super helpful”
“Great front staff made communication easy”
“Jennifer explained everything clearly.”
4. Stick to Prices
3.4/10
Nationwide Average: 5.99/10
Compass Self Storage frequently receives criticism for not adhering to their initial quotes, raising prices unexpectedly, and engaging in misleading promotions, despite a few instances of matching competitors' prices and not adding unexpected charges.
Recent Reviews Mention...
“no proof to raise the prices”
“matched the price of a nearby storage place”
“kept raising the rent”
Great Crew Members
| August | August was great and provided the best service. |
| August | great for business |
| Jennifer | was amazing beyond helpful |
| Jennier | Jennier was super helpful |
| Jennifer | Jennifer was amazing to deal with |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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