Compass Self Storage, based in Cleveland, Ohio, offers a comprehensive storage concierge service for residential and business customers across the United States. As a one-stop-shop for all storage needs, the company provides packing and moving supplies, arranges truck rentals, and contacts moving services in Rochester Hills, MI on behalf of its customers. With multiple locations nationwide, Compass Self Storage offers a variety of storage options, including personal, business, boat and RV, pharmaceutical, and climate-controlled units. The company prides itself on its top-notch customer service, security features, and convenient access to its storage facilities.
Compass Self Storage
based on 523+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Compass Self Storage
Additional Cities Served: Auburn Hills
Moving Services
- Packing Supplies
- Truck Rental
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.94/10
Nationwide Average: 8.44/10
Compass Self Storage receives high praise for its exceptional customer service, professional staff, and excellent storage solutions, despite a couple of negative remarks regarding sales associate behavior and a recommendation not to use the facility.
Recent Reviews Mention...
“5 star service”
“good service”
“great customer service and excellent quality”
2. Affordability
8.02/10
Nationwide Average: 7.69/10
Compass Self Storage generally receives praise for competitive and reasonable pricing, though there are notable concerns about unexpected rate increases affecting affordability for some customers.
Recent Reviews Mention...
“secured a larger unit at an economical price”
“reasonably priced”
“Prices are great”
3. Communication
9.17/10
Nationwide Average: 7.53/10
Compass Self Storage consistently delivers superb customer service, with numerous accolades highlighting their staff's helpfulness, professionalism, and efficiency, though a few reviews note opportunities for improvement in service and clarity.
Recent Reviews Mention...
“Brittany was excellent at communicating.”
“Kristina helped me get the right size unit.”
“Brittany sets a new standard of excellence”
4. Stick to Prices
2.29/10
Nationwide Average: 5.99/10
Compass Self Storage has consistently failed to meet customer expectations, with customers experiencing unexpected rate increases, disputes over insurance liability for damages, and issues with rates not being locked as promised.
Recent Reviews Mention...
“scam from the business owners and mgmt”
“rate was not locked as expected”
“insurance claims they're not liable for moisture damages”
Great Crew Members
| Brittany | helped with all aspects and answered questions. |
| Kristina | very friendly and helpful |
| Kristina | Kristina was amazing and check in was super fast |
| Kristina | helped me get the right size unit. |
| Brittany | Brittany is very kind and nice |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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