Compass Self Storage is a one-stop-shop for all of your storage needs with multiple locations across the United States. This storage company offers personal, business, boat, and RV storage, as well as packing supplies, truck rental, and Novi, MI moving services. Compass Self Storage differentiates itself by acting as a storage concierge service, taking the hassle out of storing by providing various amenities, including climate-controlled units, indoor units, contactless rentals, digital surveillance, and secure entry access. With a commitment to customer satisfaction, Compass Self Storage is your dependable storage solution provider.
Compass Self Storage
Moving Services
- Packing Supplies
- Truck Rental
Awards
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.72/10
Nationwide Average: 8.44/10
Compass Self Storage is highly regarded for its exceptional service, meeting customer needs, and having a great team.
Recent Reviews Mention...
“Great experience”
“great service by movers”
“clean service”
2. Punctuality
8.31/10
Nationwide Average: 8.07/10
Recent Reviews Mention...
“went out of their way to fix a scheduling error”
“they were prompt”
“they were quick to sign me up for services”
3. Affordability
9.18/10
Nationwide Average: 7.69/10
Compass Self Storage receives mixed feedback, with some customers praising its fair prices and specials that outcompete others, while others criticize the company for significant rate increases over time.
Recent Reviews Mention...
“pricing is reasonable”
“units are affordable”
“Rates were nominal”
4. Communication
9.8/10
Nationwide Average: 7.53/10
Compass Self Storage is highly praised for their attentive and friendly interactions, with staff members like Cynthia being particularly noted for their exceptional customer service and personalized approach.
Recent Reviews Mention...
“LeeAnn answered all my questions”
“Leeann provided great customer service”
“LeeAnn was great at informing us”
5. Stick to Prices
3.29/10
Nationwide Average: 5.99/10
Compass Self Storage has a reputation for extracting additional fees, not offering a military discount as expected, and failing to honor advertised pricing.
Recent Reviews Mention...
“misleading which implies they did not stick to quoted prices”
“comfortable with the payment arrangement”
“extraction of every cent”
Great Crew Members
| LeAnn | Excellent customer service by LeAnn |
| LeeAnn | Walked me through everything and answered all my questions |
| Leeann | great customer service and nice smile |
| Leeann, Danielle | fantastic to work with and a pleasure to serve you |
| LeeAnn | great at informing and gave tips for future use |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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