Empire Movers & Storage is a Westfield-based, full-service moving company with years of experience in the moving industry. As a locally owned and operated business, it specializes in both residential and commercial moves and can assist you with a hassle-free relocation whether it's locally or long distance. If you're searching for reliable and experienced movers serving Springfield, MA, the safety of your belongings will be the top priority with Empire Movers & Storage. Equipped with all the necessary licenses and insurance that protect you from any unexpected incidents during transport, you can have peace of mind knowing that everything will be taken care of no matter what occurs. Do you have precious items like pianos and antiques? Empire Movers & Storage also has expertise in moving these specialty items. They will ensure all your prized possessions are securely packed, wrapped, crated, and padded so that they will arrive at your new address in the same condition they left your old one.
Empire Movers & Storage LLC
About Empire Movers & Storage LLC
Additional Cities Served: Chicopee, Westfield, Holyoke, Agawam Town, West Springfield Town, NorthamptonShow More >
Moving Services
- Local Moving
- Long Distance Relocations
- Residential Moving
- Commercial Moving
- Piano Moving
- Antiques Moving
- Office Relocations
- Packing Services
- Hoisting Services
- Delivery Services
Massachusetts Moving License
Active
Last Checked: 03/01/22Authorized
for Interstate Moves
Last Checked: 09/11/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of Empire Movers & Storage LLC
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
receives a mix of reviews; while there are instances of dissatisfaction and complaints about professionalism and damage, the majority of feedback highlights excellent service, professionalism, effective communication, and a high level of satisfaction from customers appreciating the care taken during moves.
Recent Reviews Mention...
“worst service ever received”
“outstanding job moving us”
“Awesome and amazing service provided”
2. Punctuality
Nationwide Average: 8.07/10
experiences mixed feedback, with numerous reports of on-time and early arrivals contrasting against several complaints of being late, uncommunicative, or not showing up for scheduled moves.
Recent Reviews Mention...
“Delivery arrived earlier than requested.”
“They aren't returning my calls”
“came in on time as scheduled”
3. Affordability
Nationwide Average: 7.69/10
is generally perceived to offer fair, competitive, and often lower-than-expected prices, though some customers have reported experiences with overcharging and unexpected costs.
Recent Reviews Mention...
“do a great job at a fair price”
“overcharged by a significant amount”
“pricing seemed fair”
4. Communication
Nationwide Average: 7.53/10
experiences a polarizing array of feedback ranging from high praise for responsiveness and professional coordination to significant dissatisfaction due to a lack of responsiveness and poor communication from the management.
Recent Reviews Mention...
“no response when contacted the firm”
“never called back”
“management did not respond effectively”
5. Stick to Prices
Nationwide Average: 5.99/10
receives mixed feedback with several customers appreciating their adherence to initial estimates, while a notable number of others report being overcharged beyond the quoted prices.
Recent Reviews Mention...
“overcharged and did not stick to quoted prices”
“Keep breaking promises and delaying”
“every time agreed on price, they asked for more money”
Customer Insights
Cost: $ 4152.00 from 4 reviews
Local Move Duration: 3.25 hours from 16 reviews
Interstate Move Duration: 3 days from 8 reviews
Great Crew Members
| Roman | managed the entire process well |
| Charlie | listened to a couple of my special requests |
| Florin | left a note just with his number |
| Roman | Roman and his team were kind and professional. |
| Vlad | provided a five-star service and impressive moving skills |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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