Established in 1998, PODS Moving & Storage is a recognized name in the moving and storage sector. The company is headquartered in Fairfield County, Connecticut and has widespread operations not only throughout the United States but also in various other countries such as Canada, Australia, and the UK. Catering to an extensive service area, PODS presents tailored solutions to cater to the moving and storage needs of its diverse clientele. Their offers include, but aren't limited to portable storage containers, pay-as-you-go pricing, and flexible scheduling. What's more, PODS delivers packing supplies, connects clients to reputable local labor providers, and even offers car shipping services making it an ideal choice for those seeking Springfield, MA's top-rated movers.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Chicopee, Holyoke, Agawam Town, West Springfield Town, Northampton, Greenfield TownShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services (OnSite and at Our Facilities)
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Retrieve Previous Quote
- Commercial Storage Units
- Commercial Moving
Massachusetts Moving License
Active
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
has received overwhelmingly negative reviews, with criticisms focusing on poor customer service, delivery issues, and dissatisfaction with the overall experience, despite a few positive remarks about some staff members and specific instances of good service.
Recent Reviews Mention...
“company tries to manipulate circumstances for more money”
“delivery to the wrong address shows poor service quality”
“great work by movers”
2. Punctuality
Nationwide Average: 8.07/10
frequently faces challenges with timely deliveries and pickups, with numerous instances of missed or significantly delayed service, despite a few reports of satisfactory communication and scheduling.
Recent Reviews Mention...
“Pods is on time”
“they showed up on time”
“they were a no call no show for a delivery.”
3. Affordability
Nationwide Average: 7.69/10
is generally perceived as expensive and not cost-effective, with multiple customers highlighting issues related to continuous price increases, unexpected charges, and feeling overcharged, despite a few reviews considering it an affordable option.
Recent Reviews Mention...
“extremely expensive due to continuous price increases”
“manipulates costs for more money”
“lost a lot of money with Pods”
4. Communication
Nationwide Average: 7.53/10
predominantly receives criticism for its consistently poor customer service, including almost nonexistent responses, unhelpful interactions, and significant difficulties in reaching support personnel, although there are a few reports of satisfactory communication experiences.
Recent Reviews Mention...
“customer service is almost nonexistent”
“didn't honor website removal date information”
“they insulted me about their mistake”
5. Stick to Prices
Nationwide Average: 5.99/10
frequently faces criticism for not honoring their original quotes, charging additional fees, and various billing discrepancies, despite a few instances of resolving such issues.
Recent Reviews Mention...
“did not honor the stated removal date”
“billed an entire month even for partial use”
“No surprises”
Customer Insights
Cost: $ 326.00 from 3 reviews
Interstate Move Duration: 10 days from 5 reviews
Great Crew Members
| Hector | Hector was professional, efficient, communicative and fast |
| Hector | went above and beyond, very caring and professional |
| Hector | Hector was very helpful and friendly |
| Hector | extremely nice and friendly when delivering the pod |
| Frank, Tony | they were professional and friendly |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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