1-800-PACK-RAT Moving and Storage is a nationwide company offering convenient, secure, and cost-effective moving and storage solutions. They provide all-steel, portable storage and moving containers for customers to pack at their own pace. Among their many services are long-distance moving, local moving, on-site storage, secure warehouse storage, and business solutions. They operate a network of over 65 secure warehouse storage facilities across the country, giving customers the peace of mind that their belongings are safe. Alongside their far-reaching services, they are known to offer exceptional customer service, dedicating themselves to making the moving and storage process simple and stress-free. If you are exploring other movers in Louisville, KY, you may want to consider the wide range of services available.
1-800-PACK-RAT Moving and Storage
About 1-800-PACK-RAT Moving and Storage
Additional Cities Served: St. Matthews, Shively, Shepherdsville, Lyndon, Hillview, MiddletownShow More >
Moving Services
- Local Moving Solutions
- LongDistance Moving Solutions
- Cross Country Moving Solutions
- OnSite Storage Solutions
- Secure Warehouse Storage Solutions
- AllSteel Containers
- Business Solutions
- Packing Services
- Storage Solutions
- Hourly Moving Services
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Summarized Review of 1-800-PACK-RAT Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
receives mixed reviews, with a trend towards negative experiences, highlighting issues such as poor service and customer dissatisfaction, despite some instances of high praise for professionalism and satisfactory experiences.
Recent Reviews Mention...
“outstanding professionalism”
“If I could give a 0 review I would”
“This is truly the WORST company”
2. Punctuality
Nationwide Average: 8.07/10
frequently falls short in delivering and picking up on time, with numerous instances of late or missed appointments and poor communication, despite a few cases of satisfactory on-time service.
Recent Reviews Mention...
“was told it would be 3 hrs before someone would load me”
“they failed to deliver and pick up on time”
“first delivery was 3 days late”
3. Affordability
Nationwide Average: 7.69/10
is perceived negatively by most customers due to high costs involving undisclosed fees and instances of lost items, despite a few recognizing its good prices.
Recent Reviews Mention...
“charged over 3000 dollars and lost my items”
“extremely expensive due to undisclosed fees”
“good prices”
4. Communication
Nationwide Average: 7.53/10
overwhelmingly faces criticism for poor communication practices, including lack of timely and accurate information, difficulty in contacting the company, and numerous instances of customer service failings.
Recent Reviews Mention...
“Communication at its worse”
“not a secure facility and management was a joke”
“poor communication regarding pickup times”
5. Stick to Prices
Nationwide Average: 5.99/10
has a poor reputation for frequently charging customers more than originally agreed upon and failing to provide timely refunds or credits for disputed charges.
Recent Reviews Mention...
“no follow-through on crediting my card”
“charged for an extra month's rental incorrectly”
“they charged $400 more than agreed”
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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