PODS Moving & Storage is an industry-leading moving company that has been in business for nearly 25 years. The company is based in Lexington, Kentucky, and has over 245 storage center locations servicing 46 states and 6 provinces. PODS offers a range of services, including local and long-distance moving, on-site and off-site storage, packing and loading assistance, moving supplies, and car shipping. They are known for their flexible and convenient solutions, such as their portable storage containers and PODZILLA hydraulic system, which allows for easy maneuvering of containers. With a strong focus on customer service and personalized support, PODS is highly regarded in the moving and storage industry.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Georgetown, Nicholasville, Frankfort, Berea, Paris, VersaillesShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Storage OnSite
- Store at Our Facilities
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Commercial Moving
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
5.63/10
Nationwide Average: 8.44/10
PODS Moving & Storage receives mixed feedback, with some customers praising their moving and customer service experience, while others highlight significant issues with service, responsiveness, and billing.
Recent Reviews Mention...
“Made moving on my schedule easy”
“great coordination for a complex move”
“they overcharged me”
2. Punctuality
6.22/10
Nationwide Average: 8.07/10
PODS Moving & Storage has mixed reviews, with some customers experiencing delays while others praise their accurate delivery and pickup times.
Recent Reviews Mention...
“did not receive delivery as scheduled”
“they did what they said they would do”
“they could not honor the final delivery date”
3. Affordability
4.12/10
Nationwide Average: 7.69/10
PODS Moving & Storage receives mixed reviews but leans towards negative experiences with numerous customers finding the service expensive or facing unexpected charges.
Recent Reviews Mention...
“PODS was significantly more expensive.”
“Much more affordable”
“over $1K more than expected”
4. Communication
4.01/10
Nationwide Average: 7.53/10
PODS Moving & Storage experiences show a notable divide, revealing instances of excellent customer service and responsiveness contrasted by significant frustration over poor customer service, unhelpfulness, and inconsistency.
Recent Reviews Mention...
“emailed back and forth”
“customer service no one can help”
“every agent offers different information”
5. Stick to Prices
2.97/10
Nationwide Average: 5.99/10
PODS Moving & Storage generally disappoints, frequently charging unsuspected fees and not adhering to initial quotes.
Recent Reviews Mention...
“they wouldn't budge on adjustment”
“charged my card unauthorized additional charges”
“they did charge when they said they wouldn't”
Customer Insights
Cost: $ 2030.00 from 4 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
551A Horton Ct, Lexington, KY, 40511
(877) 770-7637
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