Compass Self Storage, based in Cleveland, Ohio, offers self-storage and moving services across the United States through their multiple locations. As a storage concierge service, they provide packing and moving supplies, arrange truck rentals, and contact movers in Addison, IL on behalf of clients. Their storage facilities cater to varied needs, whether for residential or business items, and include personal storage, business storage, boat and RV storage, pharmaceutical storage, and climate-controlled storage. Compass Self Storage prioritizes customer satisfaction, offering a range of amenities for a hassle-free storage experience, such as contactless rentals, secure entry access, and month-to-month leases.
Compass Self Storage
About Compass Self Storage
Additional Cities Served: Melrose Park, Westmont, Elmwood Park, Maywood, Franklin Park
Moving Services
- Packing Supplies
- Truck Rental
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.2/10
Nationwide Average: 8.44/10
Compass Self Storage is highly regarded for its excellent customer service, professionalism, and efficient moving services, with overwhelmingly positive experiences despite a few concerns about pricing adjustments.
Recent Reviews Mention...
“Best customer service implies overall high quality”
“good service”
“Great service”
2. Affordability
8.58/10
Nationwide Average: 7.69/10
Compass Self Storage is overwhelmingly praised for its great prices, reasonable rates, and various options that save customers money despite a few mentions of rate increases.
Recent Reviews Mention...
“Mentioned great prices indicating affordability”
“Very easy to transfer units and lowered my monthly payment”
“affordable”
3. Communication
9.58/10
Nationwide Average: 7.53/10
Compass Self Storage evidently excels, with numerous mentions of staff members like Jeannie and Megan providing exceptional customer service, being knowledgeable, helpful, and patient, although there were minor issues with contacting corporate and a manager not returning calls.
Recent Reviews Mention...
“Great knowledgeable staff”
“wonderful staff mentioned”
“got great customer service from the manager, Jeannie”
4. Stick to Prices
3.19/10
Nationwide Average: 5.99/10
Compass Self Storage largely disappoints customers with unexpected rate increases and not honoring promotions, despite a few instances of price matching.
Recent Reviews Mention...
“raised the rent unexpectedly”
“rate increases despite negotiation attempts”
“price matched the online promotion”
Customer Insights
Cost: $ 236.00 from 3 reviews
Great Crew Members
| Jeannie, Evelyn | Jeannie very professional and Evelyn great assistant |
| JD | Helped and provided great service |
| Jeannie | excellent customer service and knowledge |
| Jeannie | Jeannie was great |
| Jeannie | got great customer service from the manager |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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