Founded in 1998, PODS Moving & Storage is a pioneer in the world of moving and storage, thanks to their innovative portable storage containers. Their services extend across the United States, Canada, Australia, and the United Kingdom, thanks to their comprehensive international services. PODS' unique offerings cover not just moving and storage, but also a combination of both - all with varying container sizes for customer convenience. With their flexible scheduling and secure storage facilities that are also easily accessible, PODS is a versatile player in the moving industry. They offer additional resources for packing supplies, help customers connect with local labor providers and even offer car shipping services. A Waukegan, IL moving services provider, PODS has managed over 6 million moves so far, of which 1.5 million have been long-distance relocations.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Mundelein, Highland Park, Round Lake Beach, Vernon Hills, Grayslake, Lake ForestShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move In Services
- Find Moving Help
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage appears to have deeply polarized reviews, with numerous customers expressing significant dissatisfaction related to service, communication, and reliability, despite a handful of highly positive experiences.
Recent Reviews Mention...
“great experience all the way through”
“Received poor service with repeated changes and cancellation”
“Absolutely horrible communication and customer service.”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage frequently fails to meet scheduled delivery and pickup times, resulting in consistent delays and cancellations, despite a few reports of timely service.
Recent Reviews Mention...
“Delivery times were repeatedly changed and ultimately cancelled”
“Told multiple times delivery would arrive, but it did not.”
“move was done in a timely manner”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage reviews suggest a strong divide between customers, with some finding exceptional value and significant savings, while a majority report it as overly expensive, marked by unexpected charges and perceived as not justifying the costs involved.
Recent Reviews Mention...
“it cost less than doing it myself”
“competitive pricing”
“Storage is the same cost as a 30-day store”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage consistently shows a significant struggle in delivering satisfactory customer service, including issues with getting in touch, receiving updates, and handling calls effectively, despite a few reports of positive interactions.
Recent Reviews Mention...
“Struggled to get in touch with a manager, left on hold”
“Online account wasn't updated with location”
“Did not receive updates or delivery windows as promised.”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage overwhelmingly disappoints customers by frequently charging more than initially quoted, failing to honor agreements, and adding unexpected fees.
Recent Reviews Mention...
“still charged for pads not received”
“feels sales team wasn't honest about policy”
“denied full refund despite service failure”
Customer Insights
Cost: $ 652.00 from 7 reviews
Interstate Move Duration: 5 days from 4 reviews
Great Crew Members
| Kelvin | maneuvered the pod skillfully and made it easy to load |
| Andres | Andres was great. |
| Ken | Ken delivered and picked up in really hot weather |
| Jessica | was much more helpful |
| Nicholas T | maneuvered POD into a tight spot skillfully |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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