PODS Moving & Storage has been in business for nearly 25 years, revolutionizing the moving and storage industry with its portable storage containers. Having a strong presence across the United States, Canada, Australia, and the United Kingdom, it services 46 states and 6 provinces from over 245 Storage Center locations. Catering to both residential and business customers, they offer solutions for Elgin, IL moving services, providing both local and long-distance moves. Not limiting to moving, they also offer on-site and off-site storage options and packing and loading assistance. Not just that, they add the cherry on top with services like car shipping and moving supplies, making the moving process easier and more manageable. What sets them apart is their personalized service with flexible and adjustable scheduling, ensuring they're always there when you need them.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Schaumburg, Hoffman Estates, DeKalb, Bartlett, Carpentersville, AlgonquinShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and storage supplies
- Packing and loading support
- Move In Services
- Order packing supplies online
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage seems to predominantly disappoint customers with widespread complaints about horrible customer service, communication issues, and frustration, despite a few positive reviews on professionalism and convenience.
Recent Reviews Mention...
“The worst company ever.”
“Only business I will deal with”
“Absolutely horrible communication and customer service.”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage frequently fails to deliver or pick up containers on schedule, with numerous instances of delays, missed appointments, and poor communication overshadowing a few reports of timely service.
Recent Reviews Mention...
“accurate and punctual drop off”
“the delivery was rescheduled multiple times and eventually delayed”
“We were told it won't show up on Saturday and don't know what happened.”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage is overwhelmingly perceived as overly expensive, with customers frequently reporting feeling scammed by unexpected charges and quotes not being honored.
Recent Reviews Mention...
“not worth the money and additional expenses”
“Ended up paying extra due to unclear policies.”
“very very expensive for the service provided”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage consistently receives negative feedback, highlighting issues such as inconsistent information, long hold times, poor customer service, and overall ineffective communication efforts, despite a few instances of positive experiences.
Recent Reviews Mention...
“Everyone tells you something different.”
“well-communicated over the entire process”
“put on hold and was not provided with a manager when requested”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage consistently fails to honor their initial quotes, leading to various issues including unexpected charges, undelivered services, and miscommunication, resulting in overall customer dissatisfaction.
Recent Reviews Mention...
“charged for furniture pads not provided”
“Felt lied to by the sales team.”
“said it's coming but it's not”
Customer Insights
Cost: $ 1124.00 from 5 reviews
Interstate Move Duration: 3 days from 3 reviews
Great Crew Members
| Rex | Rex was really good |
| Ken | the same driver delivered and picked up in really hot weather |
| Jessica | was much more helpful than others |
| Nicholas T | Nicholas T was friendly and capable |
| Ed | Ed promised POD arrival within the given time frame |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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