PODS Moving & Storage is a leading company in the moving and storage industry, providing personalized solutions for customers for nearly 25 years. Based in Chicago, Illinois, they offer their services across 46 states in the US and have international services in Canada, Australia, and the United Kingdom. As a recognizable name among Naperville, IL moving companies, PODS offers several services, including local and long-distance moving, storage on-site or at their facilities, packing and loading assistance, moving supplies, and car shipping. By introducing innovative concepts like portable storage containers and their hydraulic system, PODZILLA, PODS has revolutionized the moving and storage experience and prioritizes customer safety and convenience.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Joliet, Bolingbrook, Oak Lawn, Plainfield, Bartlett, RomeovilleShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage OnSite
- Store at Our Facilities
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Residential Moving
- Business Moving
- International Moving
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
frequently fails to meet customer expectations, as evidenced by numerous complaints about communication, service delivery, and customer support, though there are a handful of positive experiences that highlight convenience and professionalism.
Recent Reviews Mention...
“loved the service and would definitely recommend it”
“Thomas' professionalism made me feel at ease”
“Great experience”
2. Punctuality
Nationwide Average: 8.07/10
is overwhelmingly criticized for their repeated failures to deliver and pick up as scheduled, evidencing a substantial disappointment among most customers.
Recent Reviews Mention...
“delivery was repeatedly rescheduled and ultimately postponed”
“they tell us we'll get one by 8pm. Comes and goes.”
“On time drop and pickup”
3. Affordability
Nationwide Average: 7.69/10
is largely criticized for unexpected, unjust additional fees and perceived poor value, despite a few customers finding it reasonable or affordable.
Recent Reviews Mention...
“extremely expensive”
“cost the same for 7 days as it does for 30”
“Extremely expensive but made moving easier”
4. Communication
Nationwide Average: 7.53/10
consistently disappoints customers with their inadequate response, poor customer service, and lack of effective problem-solving communication, despite a few reports of satisfactory interactions.
Recent Reviews Mention...
“terrible customer service”
“communications of pick up and take away were clear”
“was put on hold and not given adequate solutions”
5. Stick to Prices
Nationwide Average: 5.99/10
consistently fails, with numerous complaints regarding unexpected charges, failure to honor initial quotes or agreements, and various billing discrepancies.
Recent Reviews Mention...
“did not stick to quoted prices”
“charged $219 more because of billing date”
“charged for a move that was canceled”
Customer Insights
Cost: $ 812.00 from 13 reviews
Interstate Move Duration: 6 days from 7 reviews
Great Crew Members
| Thomas | Thomas was personable and professional |
| Raphael | Raphael was my driver and deserves a raise and promotion |
| dispatch team | dispatch team was great |
| Chris | Chris is one of the best podster drivers |
| Saferino | Mr. Saferino was awesome to work with |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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