PODS Moving & Storage

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based on 933+ data points
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About PODS Moving & Storage

PODS Moving & Storage is a leading company in the moving and storage industry, providing personalized solutions for customers for nearly 25 years. Based in Chicago, Illinois, they offer their services across 46 states in the US and have international services in Canada, Australia, and the United Kingdom. As a recognizable name among Naperville, IL moving companies, PODS offers several services, including local and long-distance moving, storage on-site or at their facilities, packing and loading assistance, moving supplies, and car shipping. By introducing innovative concepts like portable storage containers and their hydraulic system, PODZILLA, PODS has revolutionized the moving and storage experience and prioritizes customer safety and convenience.

Moving Services

  • Local Moving
  • LongDistance Moving
  • Storage OnSite
  • Store at Our Facilities
  • Packing & Loading Assistance
  • Moving Supplies
  • Car Shipping
  • Residential Moving
  • Business Moving
  • International Moving

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Summarized Review of PODS Moving & Storage

We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

1. Quality

5.9/10

Nationwide Average: 8.44/10

Comment Dots

PODS Moving & Storage frequently fails to meet customer expectations, as evidenced by numerous complaints about communication, service delivery, and customer support, though there are a handful of positive experiences that highlight convenience and professionalism.

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Recent Reviews Mention...

loved the service and would definitely recommend it

Thomas' professionalism made me feel at ease

Great experience

2. Punctuality

5.13/10

Nationwide Average: 8.07/10

Comment Dots

PODS Moving & Storage is overwhelmingly criticized for their repeated failures to deliver and pick up as scheduled, evidencing a substantial disappointment among most customers.

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Recent Reviews Mention...

delivery was repeatedly rescheduled and ultimately postponed

they tell us we'll get one by 8pm. Comes and goes.

on time

3. Affordability

4.81/10

Nationwide Average: 7.69/10

Comment Dots

PODS Moving & Storage is largely criticized for unexpected, unjust additional fees and perceived poor value, despite a few customers finding it reasonable or affordable.

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Recent Reviews Mention...

extremely expensive

Extremely expensive but made moving easier

Best cost

4. Communication

4.19/10

Nationwide Average: 7.53/10

Comment Dots

PODS Moving & Storage consistently disappoints customers with their inadequate response, poor customer service, and lack of effective problem-solving communication, despite a few reports of satisfactory interactions.

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Recent Reviews Mention...

terrible customer service

communications of pick up and take away were clear

was put on hold and not given adequate solutions

5. Stick to Prices

2.67/10

Nationwide Average: 5.99/10

Comment Dots

PODS Moving & Storage consistently fails, with numerous complaints regarding unexpected charges, failure to honor initial quotes or agreements, and various billing discrepancies.

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Recent Reviews Mention...

did not stick to quoted prices

charged $219 more because of billing date

charged for a move that was canceled

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Customer Insights

Cost: $ 812.00 from 13 reviews


Interstate Move Duration: 6 days from 7 reviews

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Great Crew Members

ThomasThomas was personable and professional
RaphaelRaphael was my driver and deserves a raise and promotion
dispatch teamdispatch team was great
ChrisChris is one of the best podster drivers
SaferinoMr. Saferino was awesome to work with
How we review icon

How do we review a moving company?

Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

  • 1. Quality

    Overall quality of the service provided on moving day.

  • 2. Punctuality

    Did the crew show up on-time with the required equipment?

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Dependable Rankings You Can Count On!

Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:

  • No Paid Placements: Every company earns its spot through merit, not payment.
  • Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.

Contact PODS Moving & Storage

Location
900 Windham Pkwy, Bolingbrook, IL, 60440
Phone
(877) 770-7637
Link
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