U-Pack is a moving company that has been in business since 1997, providing a convenient and affordable solution for long-distance moving. Based in Fort Smith, Arkansas, the company offers a wide range of services, including door-to-door moves for homes of all sizes and situations, long-distance moving, military moves, cross-country moves, senior moving, student moves, job relocation, and small moves. U-Pack distinguishes itself from other moving companies by offering flexible service options like door-to-door delivery, storage, and guaranteed transit to fit both your needs and budget. The company also provides access to experienced customer support consultants and various moving resources to help guide you through each step of the process. If you're considering a move to or from Honolulu, don't miss checking our comprehensive list of trusted Honolulu, HI movers for more options and information.
U-Pack
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- UPack vs Full Service (Comparison)
- UPack vs Portable Storage (Comparison)
- UPack vs Truck Rental (Comparison)
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
U-Pack appears to have mostly provided a great, efficient, and customer-friendly moving experience, with high levels of satisfaction although a few customers reported extremely negative experiences.
Recent Reviews Mention...
“Great experience using U Pack”
“awesome moving experience”
“can't recommend them enough”
2. Punctuality
Nationwide Average: 8.07/10
U-Pack generally receives high praise for being on time and prompt with their pick-ups and deliveries, although there have been a few mentions of significant delays.
Recent Reviews Mention...
“on time for pick up and delivery”
“they were excellent and on time”
“quoted timeline was only a day off”
3. Affordability
Nationwide Average: 7.69/10
U-Pack generally receives praise for its competitive pricing and being considered one of the most affordable options, though there are a few mentions of unexpectedly high costs in specific circumstances.
Recent Reviews Mention...
“costing an ADDITIONAL $2500 and not affordable”
“Best prices”
“prices are far better than POD”
4. Communication
Nationwide Average: 7.53/10
U-Pack generally excels with numerous instances of exceptional customer service and helpful interactions, though a few customers experienced issues with information accuracy and tracking updates.
Recent Reviews Mention...
“quick to find details of my move when I called”
“miscommunication about accessibility”
“Best customer service I ever had”
5. Stick to Prices
Nationwide Average: 5.99/10
U-Pack generally maintains its initial quotes, providing all-inclusive pricing with no hidden fees, honoring pricing commitments even when offering reduced rates, and commonly not charging for unused space, despite occasional lapses in consistency.
Recent Reviews Mention...
“did not stick to quoted prices”
“all inclusive quote with no hidden or added fees”
“only paid for what I used, not charged for extra relocube”
Customer Insights
Interstate Move Duration: 6 days from 6 reviews
Great Crew Members
| Chris | Chris was great, friendly, and professional |
| Excellent CDL and forklift drivers | A+++ driving skills |
| Marissa | Provided great customer service |
| Elaine Jackson | Elaine was very accommodating and personable |
| Sanchez | Sanchez very nice and helpful |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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