Based in Cleveland, Ohio, Compass Self Storage is a nationwide provider of premium self-storage and moving services, with multiple locations across the United States. They fulfill a unique role in the moving and storage industry as a storage concierge service. Compass Self Storage takes care of providing packing and moving supplies, arranging truck rentals, and even contacts moving services in Kennesaw, GA on behalf of their customers. With a focus on satisfying a diverse range of customer requirements, Compass Self Storage offers personal storage, business storage, boat and RV storage, pharmaceutical storage, and climate-controlled storage options. Unique to their facilities are a host of features such as climate-controlled units, digital surveillance, secure entry access, and contactless rentals available on a month-to-month basis.
Compass Self Storage
Moving Services
- Packing Supplies
- Truck Rental
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Compass Self Storage receives overwhelmingly positive feedback for their exceptional service, professionalism, and helpful staff, despite a few dissatisfied accounts regarding management and the move-out process.
Recent Reviews Mention...
“felt fully satisfied with the service”
“excellent customer service and very professional”
“Compass Kennesaw is the greatest”
2. Affordability
Nationwide Average: 7.69/10
Compass Self Storage generally boasts positive perceptions for offering reasonable and competitive rates, though there are notable mentions of dissatisfaction related to unexpected fees and pricing practices.
Recent Reviews Mention...
“affordable”
“She gave me a great price on the unit last minute”
“Offered up a bigger truck for the same price”
3. Communication
Nationwide Average: 7.53/10
Compass Self Storage evidently excels, with overwhelmingly positive feedback highlighting attentive, friendly, and helpful customer service, though there are a few mentions of dissatisfaction regarding professionalism and responsiveness.
Recent Reviews Mention...
“staff was very attentive to my concerns”
“Mary Anne provided clear and thorough customer service”
“excellent customer service”
4. Stick to Prices
Nationwide Average: 5.99/10
Compass Self Storage seems to often not honor initial quotes, causing dissatisfaction among several customers.
Recent Reviews Mention...
“May imply sticking to quoted prices”
“make up charges to keep business open”
“1st Month Free means First Month Free”
Great Crew Members
| Mary Anne | praised for wonderful customer service |
| Maryann | was so helpful with my uhaul rental |
| MaryAnn | MaryAnn was absolutely amazing and very helpful |
| Maryann | Front desk was friendly and helpful |
| April | April assisted us pleasantly and efficiently |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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