1-800-PACK-RAT Moving & Storage
Additional Cities Served: Doral, Miami Lakes, Sweetwater, Medley
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Summarized Review of 1-800-PACK-RAT Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
1-800-PACK-RAT Moving & Storage receives mixed reviews with a noticeable polarity between customers who describe their experiences as either exceptional or terribly dissatisfying.
Recent Reviews Mention...
“I am beyond livid”
“the incompetency and complacency about their incompetence”
“PACK-RAT Moving Services are top-tier movers”
2. Punctuality
Nationwide Average: 8.07/10
1-800-PACK-RAT Moving & Storage experiences varied significantly, with several customers reporting delays and rescheduling issues, though others praised the company for its timely deliveries and pickups.
Recent Reviews Mention...
“they set the Date for Tuesday instead of today”
“they could not deliver on the promised dates”
“container delivery dates were rescheduled without proper notice”
3. Affordability
Nationwide Average: 7.69/10
1-800-PACK-RAT Moving & Storage receives mixed reviews with several customers finding their pricing competitive and lower than competitors, while a significant number express concerns over hidden fees, unexpected charges, and describing the service as overpriced.
Recent Reviews Mention...
“chose them because they were cheaper than competitors”
“these people are thieves/crooks”
“Charged extra after giving me one price”
4. Communication
Nationwide Average: 7.53/10
1-800-PACK-RAT Moving & Storage overwhelmingly struggles with providing effective customer service, facing frequent criticism for lack of responsiveness, miscommunication, and a generally poor experience, despite a few instances of positive feedback.
Recent Reviews Mention...
“spoke with the supervisor and offered no solution”
“intentional misinformation and lack of detail in billing”
“only received email communications for important updates”
5. Stick to Prices
Nationwide Average: 5.99/10
1-800-PACK-RAT Moving & Storage frequently receives criticism for not adhering to initial quotes, imposing undisclosed or unexpected fees, although a few customers did report a straightforward pricing experience without extra charges.
Recent Reviews Mention...
“did not stick to the quote due to undisclosed fuel surcharge”
“thieves/crooks.... dont do business with them”
“I was told one price and got charged extra afterwards”
Customer Insights
Cost: $ 530.00 from 6 reviews
Interstate Move Duration: 7 days from 3 reviews
Great Crew Members
| Robert | awesome, professional, knowledgeable, kind |
| Fernando | Fernando was efficient and friendly |
| Madeline | Madeline was beyond great, kind, and professional |
| Fernando | Fernando expertly delivered the pod |
| Lindsey, Craig | they were efficient, accommodating, and professional. |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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