Old Town Van Lines is a nationwide and worldwide moving and storage company, in business for almost 30 years. Based in Daytona Beach, Florida, their team of professional movers are located throughout the country. They specialize in residential and business moves, providing both local and international services. This includes long-distance moves, overseas moves, and heavy lifting assistance. The company prides itself on listening to customer feedback to enhance the overall customer experience, offering a reliable, professional, and attentive service. They conduct careful background checks on team members to ensure customer safety. They also have a strong commitment to integrity and ethics, with a Code of Conduct in place to guide business decisions.
Old Town Van Lines
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
Call NowAbout Old Town Van Lines
Additional Cities Served: Daytona Beach, Port Orange, Ormond Beach, South Daytona
Moving Services
- Local Moves
- Long Distance Moves
- International Moves
- Concrete Leveling Services
- Overcome Time Constraints
- Heavy Lifting
- Planning Your Move
- Residential Moves
- Business Moves
- Storage Services
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Summarized Review of Old Town Van Lines
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Old Town Van Lines seems to have mixed reviews with many customers expressing high satisfaction with their service, while a significant number also report poor experiences and dissatisfaction.
Recent Reviews Mention...
“Sammy and his crew were great!”
“would definitely recommend them and use again”
“Old Town Van Lines saved me from a move cancellation”
2. Punctuality
Nationwide Average: 8.07/10
Old Town Van Lines frequently fails to meet expected timelines, showcasing significant delays and reliability issues.
Recent Reviews Mention...
“his crew was timely”
“several hours late”
“three days late”
3. Affordability
Nationwide Average: 7.69/10
Old Town Van Lines has mixed feedback, with some customers praising its extremely affordable costs, while many others criticize it for unexpected price increases, excessive charges, and quoting significantly more than originally estimated.
Recent Reviews Mention...
“extremely affordable cost”
“quoted double the original price unexpectedly”
“such a scam with the down payment issue”
4. Communication
Nationwide Average: 7.53/10
Old Town Van Lines appears to have a significant disparity in customer experiences, with some praising the communicative and professional staff while a larger portion report issues with rudeness, unresponsiveness, and miscommunication.
Recent Reviews Mention...
“Sammy was communicative”
“rude and mean customer service from Lisa”
“difficult to communicate after payment”
5. Stick to Prices
Nationwide Average: 5.99/10
Old Town Van Lines overwhelmingly receives criticism for charging significantly more than their original quotes, with instances of trying to extort additional fees not included in initial estimates, despite a rare mention of adhering to the quoted prices.
Recent Reviews Mention...
“no additional fees were incurred”
“raised price significantly from original quote”
“giving us a higher quote than before”
Customer Insights
Cost: $ 8640.00 from 3 reviews
Great Crew Members
| Sammy | Sammy's packing skills were much appreciated |
| Jason | helpful while booking the reservation |
| Justin | provided assurance in knowing we were in good hands |
| Josh | Josh was super informative |
| Suzan | Suzan was super helpful and responsive |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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