U-Pack is a hybrid moving company that allows you to pack your own storage container at your own pace and then the company will pick it up and deliver it to its destination. You can do the packing and unpacking yourself, or hire movers in San Jose, CA to assist on either end of the move. U-Pack has been in business since 1997 and is one of the largest self-service moving companies in North America. The company offers smart solutions for long-distance moves, including cross-country moving, senior and student moving, military moving, and more. U-Pack makes moving more convenient and more affordable than ever!
U-Pack
Very Good
based on 1098+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About U-Pack
Additional Cities Served: Santa Clara, Milpitas, Pleasanton, Union City, Cupertino, GilroyShow More >
Moving Services
- Long Distance Moving
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Military Moves
- Compare Moving Services
- UPack vs Full Service
- UPack vs Portable Storage
USDOT Interstate LicenseIf you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 12/05/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.69/10
Nationwide Average: 8.44/10
U-Pack generally receives high praise for their customer service, cost-effectiveness, and ease of scheduling, making them a popular choice for moving services despite a few reports of negative experiences.
Recent Reviews Mention...
“Move was very smooth”
“great customer service and total transparency”
“great experience ”
2. Punctuality
7.95/10
Nationwide Average: 8.07/10
U-Pack generally maintains good time management and is often praised for its on-time deliveries and pickups, although there are notable instances of delays and scheduling mishaps that affect the overall perception.
Recent Reviews Mention...
“pick-up was delayed by 3-4 days”
“driver was on time, texting ETA”
“showed up right when they said they would”
3. Affordability
9.18/10
Nationwide Average: 7.69/10
U-Pack is overwhelmingly praised for its reasonable, low-cost moving solutions, often cited as cheaper or offering better value than competitors, with only a few mentions of dissatisfaction related to unexpected costs.
Recent Reviews Mention...
“smooth affordable move”
“best rate found”
“the price is very very nice”
4. Communication
8.42/10
Nationwide Average: 7.53/10
U-Pack generally excels with customers frequently praising its responsive, helpful service, and proactive approach, though there are isolated complaints regarding miscommunication and poor customer service experiences.
Recent Reviews Mention...
“great customer service”
“Great customer service”
“very easy to get in contact with”
5. Stick to Prices
8.39/10
Nationwide Average: 5.99/10
U-Pack generally maintains a high level of integrity and transparency, as evidenced by the predominant number of positive feedback about not having unexpected charges and adhering closely to the initial quotes.
Recent Reviews Mention...
“total transparency with quoted prices”
“you get charged what they quote”
“No extra charges for being late”
Customer Insights
Cost: $ 2463.00 from 4 reviews
Interstate Move Duration: 6 days from 18 reviews
Great Crew Members
| JW | called us proactively and helped us understand |
| JW | gave great advice for securing items |
| JW | went the extra mile and delivered great service |
| JW, Mace | assisted me in moving a couch I was dreading |
| JW | very courteous and helpful |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact U-Pack
2135 O'Toole Ave, San Jose, CA, 95131
(844) 611-4582
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