U-Box at U-Haul

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U-Box at U-Haul logo
based on 246+ data points
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About U-Box at U-Haul

U-Haul, a division under the parent organization U-Haul International, is a famously recognized American moving company. Located in Phoenix, Arizona, the company has been providing essential services for over seven decades. They specialize in do-it-yourself moving and storage services, including moving truck and trailer rentals, self-storage units, moving supplies, and propane refills. One unique service they offer are the U-Box containers which customers can pack for storage or delivery purposes, potentially anywhere around the world. Their innovative efforts in sharing cost of ownership amongst its consumers have played a significant role in facilitating mobility across Ontario, CA. Their slogan "A Noble Function" exemplifies their mission, serving households in their moving endeavours with greater ease and affordability.

Moving Services

  • College Moving
  • Military Moving
  • International Moving
  • Moving Labor
  • SelfStorage
  • Trailer Hitches
  • Moving Supplies
  • UBox Containers
  • Moving boxes and packing supplies
  • Propane Refill station

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Summarized Review of U-Box at U-Haul

We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

1. Quality

5.69/10

Nationwide Average: 8.44/10

Comment Dots

U-Box at U-Haul exhibits a wide range of customer experiences, from extremely positive feedback praising easy transactions and great customer service, to severe dissatisfaction citing horrible experiences, unprofessional service, and significant issues.

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Recent Reviews Mention...

transaction was easy

Service was not completely satisfactory

Great customer service

2. Punctuality

4.36/10

Nationwide Average: 8.07/10

Comment Dots

U-Box at U-Haul generally struggles to meet scheduled times and maintain efficiency, as evidenced by numerous reports of long waits and miscommunications.

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Recent Reviews Mention...

I was greeted as soon as I got here

waited 45 minutes

Loop of changes and updates to the reservation.

3. Affordability

6.76/10

Nationwide Average: 7.69/10

Comment Dots

U-Box at U-Haul generally offers very competitive and low prices, though some customers have experienced issues with unexpected extra charges.

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Recent Reviews Mention...

very low price

did the hitch service for no charge

double charge issue

4. Communication

4.85/10

Nationwide Average: 7.53/10

Comment Dots

U-Box at U-Haul experiences mixed reviews, with instances of outstanding customer service and helpful staff contrasted by significant complaints about poor follow-up, difficulty in communication, and unprofessional behavior from some employees.

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Recent Reviews Mention...

outstanding customer service

no confirmation received, poor follow-up

Nehemiah was very helpful and multitasked well.

5. Stick to Prices

3.01/10

Nationwide Average: 5.99/10

Comment Dots

U-Box at U-Haul generally falls short, with numerous customers reporting unexpected charges, altered reservations, and failure to honor quoted prices.

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Recent Reviews Mention...

refusing to take responsibility

did not stick to quoted prices.

Reservation was changed 4 times.

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Great Crew Members

Neimiahgoes above and beyond to help people
Reneewas very accommodating
BB. deserves a promotion for outstanding performance
NehemiahNehemiah was super helpful with the vehicle rental
ChrisChris helped and was very friendly
How we review icon

How do we review a moving company?

Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

  • 1. Quality

    Overall quality of the service provided on moving day.

  • 2. Punctuality

    Did the crew show up on-time with the required equipment?

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Dependable Rankings You Can Count On!

Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:

  • No Paid Placements: Every company earns its spot through merit, not payment.
  • Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.

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