U-Haul, a division under the parent organization U-Haul International, is a famously recognized American moving company. Located in Phoenix, Arizona, the company has been providing essential services for over seven decades. They specialize in do-it-yourself moving and storage services, including moving truck and trailer rentals, self-storage units, moving supplies, and propane refills. One unique service they offer are the U-Box containers which customers can pack for storage or delivery purposes, potentially anywhere around the world. Their innovative efforts in sharing cost of ownership amongst its consumers have played a significant role in facilitating mobility across Ontario, CA. Their slogan "A Noble Function" exemplifies their mission, serving households in their moving endeavours with greater ease and affordability.
U-Box at U-Haul
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About U-Box at U-Haul
Moving Services
- College Moving
- Military Moving
- International Moving
- Moving Labor
- SelfStorage
- Trailer Hitches
- Moving Supplies
- UBox Containers
- Moving boxes and packing supplies
- Propane Refill station
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 12/04/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of U-Box at U-Haul
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
U-Box at U-Haul exhibits a wide range of customer experiences, from extremely positive feedback praising easy transactions and great customer service, to severe dissatisfaction citing horrible experiences, unprofessional service, and significant issues.
Recent Reviews Mention...
“transaction was easy”
“Service was not completely satisfactory”
“Great customer service”
2. Punctuality
Nationwide Average: 8.07/10
U-Box at U-Haul generally struggles to meet scheduled times and maintain efficiency, as evidenced by numerous reports of long waits and miscommunications.
Recent Reviews Mention...
“I was greeted as soon as I got here”
“waited 45 minutes”
“Loop of changes and updates to the reservation.”
3. Affordability
Nationwide Average: 7.69/10
U-Box at U-Haul generally offers very competitive and low prices, though some customers have experienced issues with unexpected extra charges.
Recent Reviews Mention...
“very low price”
“did the hitch service for no charge”
“double charge issue”
4. Communication
Nationwide Average: 7.53/10
U-Box at U-Haul experiences mixed reviews, with instances of outstanding customer service and helpful staff contrasted by significant complaints about poor follow-up, difficulty in communication, and unprofessional behavior from some employees.
Recent Reviews Mention...
“outstanding customer service”
“no confirmation received, poor follow-up”
“Nehemiah was very helpful and multitasked well.”
5. Stick to Prices
Nationwide Average: 5.99/10
U-Box at U-Haul generally falls short, with numerous customers reporting unexpected charges, altered reservations, and failure to honor quoted prices.
Recent Reviews Mention...
“refusing to take responsibility”
“did not stick to quoted prices.”
“Reservation was changed 4 times.”
Great Crew Members
| Neimiah | goes above and beyond to help people |
| Renee | was very accommodating |
| B | B. deserves a promotion for outstanding performance |
| Nehemiah | Nehemiah was super helpful with the vehicle rental |
| Chris | Chris helped and was very friendly |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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