PODS Moving & Storage, initially known as Portable on Demand Storage, is a pioneering company in the moving and storage industry since 1998. The company revolutionized the industry with their portable storage containers, allowing customers the convenience of storing their belongings in their driveway. Based in the US and Canada, they offer international services in Canada, Australia, and the UK, with over 245+ Storage Center locations servicing 46 states and 6 provinces. Their broad service offerings include Oakland, CA moving services, storage on-site or at their facilities, packing assistance, moving supplies, and car shipping. They distinguish themselves by offering built-in storage, adjustable scheduling, multiple container sizes, and connection to trusted local labor providers. They emphasize flexibility, personalized support, and attention to detail. Their commitment to providing an excellent moving experience has landed them as Move.org's No.1 moving and storage company of 2023. They have completed over six million moves, including 1.5+ million long-distance moves.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Alameda, Pleasant Hill, San Pablo, El Cerrito, Orinda, AlbanyShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Storage OnSite
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move In Services
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage receives overwhelmingly negative feedback due to severe declines in customer service, unreliable deliveries, and general dissatisfaction, despite a few isolated reports of satisfaction.
Recent Reviews Mention...
“Absolutely the worst experience I've ever had.”
“Terrible experience overall.”
“customer service has declined severely”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage overwhelmingly disappointed customers with frequent delays, rescheduling, and failures to deliver or pick up as promised.
Recent Reviews Mention...
“pod was delayed for over 2 weeks”
“Delays after Delays.”
“delivered timely but pick up was rescheduled”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage generally has a reputation for being expensive, though there are a few customers who find their prices reasonable and their services to be the cheapest and most reliable option.
Recent Reviews Mention...
“made my move $1300 more expensive”
“Extremely Expensive.”
“charged a HUGE fine and required to pay extra rent”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage often presents challenges in customer service experiences, including reports of unresponsive, rude, or ineffective interactions, though a few customers noted exceptional service.
Recent Reviews Mention...
“refused to communicate or work with me”
“both reps were unusually pleasant and clear”
“given different answers by customer service”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage consistently fails to adhere to their initial quotes, frequently charging customers extra fees or not granting refunds for unrendered services, despite a singular instance of charging as quoted.
Recent Reviews Mention...
“refusing to issue the promised refunds”
“quoted over $21,000 just for a container transport”
“refused a full refund for unaccessed containers”
Customer Insights
Cost: $ 1197.00 from 15 reviews
Interstate Move Duration: 10 days from 7 reviews
Great Crew Members
| Jabrail | Jabrail made a positive difference during the move process |
| Yeni | was assured an appointment but it wasn't honored |
| Yeni, Jenny | failed to schedule appointment correctly |
| Manny | Manny was the only person who was helpful. |
| Manny | great driver and so helpful |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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