Matson

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based on 558+ data points
Circle Info

About Matson

Established in 1882, Matson has become a vital player in Pacific shipping, ensuring critical transportation services are provided across various locations including Hawaii, Alaska, Guam, Micronesia, South Pacific and China. While their headquarters sit nestled in Honolulu, Hawaii, they operate a multitude of vessels which encompass containerships, bespoke barges, and specific purpose amalgamated container and roll-on/roll-off ships. Furthermore, they have a subsidiary, Matson Logistics, that presents clients with an array of multimodal services all over North America. These services incorporate rail intermodal service, highway brokerage, supply chain services and less-than-truck-load (LTL) transportation services. Apart from online shipment tracking and broad understanding in container shipping, shipping cars, shipping household goods, transporting oversized cargo and intermodal services, Matson differentiates themselves via their devotion to top-quality customer service and consistent on-time arrivals. To find other options just like Matson in the same city, check out the list of movers in Long Beach, CA.

Additional Cities Served: Seal Beach

Moving Services

  • Shipping to Hawaii, Alaska, Guam, Micronesia, the South Pacific, Japan, and China
  • Shipping cars
  • Shipping household goods
  • Moving oversized cargo
  • Domestic and international rail intermodal service
  • Long haul and regional highway brokerage
  • Supply chain services
  • Lessthantruckload (LTL) transportation services
  • Warehousing and distribution
  • International freight forwarding
USDOT Interstate License
Circle Info

Authorized

for Interstate Moves

Last Checked: 10/18/24

USDOT

2214518

ENTITY TYPE

Broker

*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx

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Summarized Review of Matson

We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

1. Quality

7.63/10

Nationwide Average: 8.44/10

Comment Dots

Matson generally receives high praise for its services, efficiency, and professional operation, though there are notable instances of customer dissatisfaction, particularly concerning organization and customer service.

Reviews Mention icon

Recent Reviews Mention...

great work by movers

great service

Very happy with the service

2. Punctuality

4.34/10

Nationwide Average: 8.07/10

Comment Dots

Matson generally struggles with timely service and customer satisfaction, as evidenced by numerous reports of significant delays and unreliable scheduling.

Reviews Mention icon

Recent Reviews Mention...

I only waited 10 minutes with 2 people ahead of me

they were closed on the scheduled drop off day

came at 10am and got a car at 4pm

3. Affordability

6.92/10

Nationwide Average: 7.69/10

Comment Dots

Matson generally receives praise for its competitive pricing and cost-effectiveness, despite a few criticisms regarding high costs for certain services.

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Recent Reviews Mention...

forced to use unnecessary forklift service

reasonable rates

They were cheaper than a competitor

4. Communication

5.81/10

Nationwide Average: 7.53/10

Comment Dots

Matson receives a mix of high praise for its customer service and efficiency, alongside significant criticism for poor service, unprofessional attitudes, and communication breakdowns within departments.

Reviews Mention icon

Recent Reviews Mention...

Customer service was top notch

easy process and procedure

poor service due to bad attitude

5. Stick to Prices

2.12/10

Nationwide Average: 5.99/10

Comment Dots

Matson overwhelmingly disappoints, with reports of not adhering to original quotes, neglecting responsibilities for damages and lost items, and imposing unexpected fees.

Reviews Mention icon

Recent Reviews Mention...

did not stick to the need for ramps

took no responsibility for damaged and missing items

did not stick to the quoted price

Customer Insights icon

Customer Insights

Cost: $ 899.00 from 3 reviews


Local Move Duration: 0.5 hours from 4 reviews

Interstate Move Duration: 10 days from 7 reviews

Great Crew Members icon

Great Crew Members

TerryAnswered a bunch of random questions for me
Catvery helpful and so friendly
Matsoneasy process and procedure for shipping
Jay FergusonMany compliments to Jay Ferguson for his help
Ashleyexcellent with customer service
How we review icon

How do we review a moving company?

Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

  • 1. Quality

    Overall quality of the service provided on moving day.

  • 2. Punctuality

    Did the crew show up on-time with the required equipment?

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Dependable Rankings You Can Count On!

Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:

  • No Paid Placements: Every company earns its spot through merit, not payment.
  • Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.

Contact Matson

Location
1320 Pier C St, Long Beach, CA, 90813
Phone
(800) 462-8766
Link
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