Established in 1882, Matson has become a vital player in Pacific shipping, ensuring critical transportation services are provided across various locations including Hawaii, Alaska, Guam, Micronesia, South Pacific and China. While their headquarters sit nestled in Honolulu, Hawaii, they operate a multitude of vessels which encompass containerships, bespoke barges, and specific purpose amalgamated container and roll-on/roll-off ships. Furthermore, they have a subsidiary, Matson Logistics, that presents clients with an array of multimodal services all over North America. These services incorporate rail intermodal service, highway brokerage, supply chain services and less-than-truck-load (LTL) transportation services. Apart from online shipment tracking and broad understanding in container shipping, shipping cars, shipping household goods, transporting oversized cargo and intermodal services, Matson differentiates themselves via their devotion to top-quality customer service and consistent on-time arrivals. To find other options just like Matson in the same city, check out the list of movers in Long Beach, CA.
Matson
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Matson
Additional Cities Served: Seal Beach
Moving Services
- Shipping to Hawaii, Alaska, Guam, Micronesia, the South Pacific, Japan, and China
- Shipping cars
- Shipping household goods
- Moving oversized cargo
- Domestic and international rail intermodal service
- Long haul and regional highway brokerage
- Supply chain services
- Lessthantruckload (LTL) transportation services
- Warehousing and distribution
- International freight forwarding
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 10/18/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Matson
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Matson generally receives high praise for its services, efficiency, and professional operation, though there are notable instances of customer dissatisfaction, particularly concerning organization and customer service.
Recent Reviews Mention...
“great work by movers”
“great service”
“Very happy with the service”
2. Punctuality
Nationwide Average: 8.07/10
Matson generally struggles with timely service and customer satisfaction, as evidenced by numerous reports of significant delays and unreliable scheduling.
Recent Reviews Mention...
“I only waited 10 minutes with 2 people ahead of me”
“they were closed on the scheduled drop off day”
“came at 10am and got a car at 4pm”
3. Affordability
Nationwide Average: 7.69/10
Matson generally receives praise for its competitive pricing and cost-effectiveness, despite a few criticisms regarding high costs for certain services.
Recent Reviews Mention...
“forced to use unnecessary forklift service”
“reasonable rates”
“They were cheaper than a competitor”
4. Communication
Nationwide Average: 7.53/10
Matson receives a mix of high praise for its customer service and efficiency, alongside significant criticism for poor service, unprofessional attitudes, and communication breakdowns within departments.
Recent Reviews Mention...
“Customer service was top notch”
“easy process and procedure”
“poor service due to bad attitude”
5. Stick to Prices
Nationwide Average: 5.99/10
Matson overwhelmingly disappoints, with reports of not adhering to original quotes, neglecting responsibilities for damages and lost items, and imposing unexpected fees.
Recent Reviews Mention...
“did not stick to the need for ramps”
“took no responsibility for damaged and missing items”
“did not stick to the quoted price”
Customer Insights
Cost: $ 899.00 from 3 reviews
Local Move Duration: 0.5 hours from 4 reviews
Interstate Move Duration: 10 days from 7 reviews
Great Crew Members
| Terry | Answered a bunch of random questions for me |
| Cat | very helpful and so friendly |
| Matson | easy process and procedure for shipping |
| Jay Ferguson | Many compliments to Jay Ferguson for his help |
| Ashley | excellent with customer service |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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