Website Information: RoadRunner Moving is a professional moving company based in Houston, Texas. They offer a wide range of services, including residential, commercial, and specialty item moving. With over 40 years of industry experience, they are dedicated to providing the best moving experience for their clients. As a locally owned and operated company, they take pride in their personalized service, attention to detail, and commitment to customer satisfaction. Whether a client is moving locally, statewide, or nationwide, RoadRunner Moving ensures a seamless and hassle-free relocation process. With their team of professional movers serving Hayward, CA, they are committed to making every move a success.
RoadRunner Moving
based on 860+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About RoadRunner Moving
Additional Cities Served: Union City, Menlo Park, Foster City, San Carlos, Los Altos, Orinda
USDOT Interstate LicenseIf you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 09/17/21*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of RoadRunner Moving
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
5.89/10
Nationwide Average: 8.44/10
RoadRunner Moving receives starkly contrasting reviews, with many customers praising their professionalism and service, while a significant number express extreme dissatisfaction, citing issues like poor service, added fees, and severely negative experiences.
Recent Reviews Mention...
“great decision to choose this company”
“Incredible group and organization”
“worst experience ever”
2. Punctuality
4.51/10
Nationwide Average: 8.07/10
RoadRunner Moving displays a notable divide in customer experiences, with many reports of significant delays and dissatisfaction contrasted by numerous instances of commendable on-time service.
Recent Reviews Mention...
“Arrived promptly”
“they took whole day to empty”
“were punctual on providing the service”
3. Affordability
3.66/10
Nationwide Average: 7.69/10
RoadRunner Moving has a divisive reputation, with a mix of reviews praising their competitive and reasonable pricing initially, countered by numerous accounts of significant price increases, hidden fees, and practices described as "bait and switch," leading to dissatisfaction among many customers.
Recent Reviews Mention...
“it may seem cheap but that is the bait”
“spent a significant amount of money for poor service”
“offered a very competitive price”
4. Communication
4.44/10
Nationwide Average: 7.53/10
RoadRunner Moving appears to have starkly contrasting reviews, with several customers praising their responsiveness and attentiveness, while a significant number report experiences of poor communication, including unreturned calls and emails, misinformation, and rude interactions.
Recent Reviews Mention...
“won't answer my phone calls”
“customer oriented people”
“Excellent communication throughout the process”
5. Stick to Prices
2.55/10
Nationwide Average: 5.99/10
RoadRunner Moving overwhelmingly receives criticism for increasing prices substantially from the initial quotes and adding unexpected charges, despite a few positive reviews praising honesty and adherence to quotes.
Recent Reviews Mention...
“contract was not legal, hence no adherence to quoted prices”
“does not add extra charges”
“charges added without explanation”
Customer Insights
Cost: $ 11243.00 from 11 reviews
Interstate Move Duration: 10 days from 17 reviews
Great Crew Members
| Luis | offers great suggestions and treats you like family |
| José | José was fantastic and maintained safety measures |
| Jack | Jack and his team are the best |
| Forman | took notes of the damages and missing parts |
| Chris, Willy | Both Chris and Willy provided helpful and friendly support |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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