Soft Touch Moving and Packing is a family-owned moving company that has been in business since 2013. From its location in Phoenix, AZ, it covers all areas of Arizona, providing residential, commercial, and specialty moves, including pianos, antiques, and pieces of artwork. This team uses the proper packaging techniques to secure customers’ items, with plenty of packing supplies on hand. Soft Touch also offers affordable storage options that include short-term and long-term units. It has adaptable, friendly, and efficient crews trained in handling fragile items with care. This fully licensed and insured company does not use day labor, only professional, uniformed employees. Estimates are free and given to customers without obligation before any work begins, so you can be confident with your decision before spending a penny.
Soft Touch Moving and Packing
About Soft Touch Moving and Packing
Additional Cities Served: Mesa, Chandler, Scottsdale, Tempe, Buckeye, Casa GrandeShow More >
Moving Services
- Residential Moves
- Commercial Moves
- Special Moves
- Piano movers
- Short / long term storage
- Attention to detail
- Clean Trucks With Proper Pads and Equipment
- Courteous & Friendly crews
- Respect for HOA Rules
- Willingness To Make Stops Along The Way
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 10/17/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of Soft Touch Moving and Packing
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Soft Touch Moving and Packing appears to provide exceptional moving and packing services, earning widespread praise for their professionalism, efficiency, and the excellent performance of their staff, despite a few instances of dissatisfaction expressed by some customers.
Recent Reviews Mention...
“Mario and Robert provided excellent service”
“couldn't be happier with the service”
“Robert and Rick made us feel extremely comfortable”
2. Punctuality
Nationwide Average: 8.07/10
Soft Touch Moving and Packing generally maintains a strong track record for being on time and proactive with communication, despite a few instances of tardiness and scheduling issues.
Recent Reviews Mention...
“they were on time”
“showed up on time”
“made our moves in under 3 hours”
3. Affordability
Nationwide Average: 7.69/10
Soft Touch Moving and Packing is generally perceived as offering great value, competitive pricing, and reasonable costs, with many customers appreciating Groupon deals and the absence of hidden fees, although a minority reported dissatisfaction due to unexpected charges.
Recent Reviews Mention...
“amazing value with the Groupon”
“no hidden costs or fees”
“isn't a better value company out there”
4. Communication
Nationwide Average: 7.53/10
Soft Touch Moving and Packing appears to have a polarized reputation with many customers valuing their responsive and helpful service, but a significant number of negative experiences highlight issues like rudeness, poor customer service, particularly linked to a staff member named Lisa, and issues with professionalism and response times.
Recent Reviews Mention...
“appreciated the communication”
“Very helpful in explaining prices and processes”
“received email and call to confirm details”
5. Stick to Prices
Nationwide Average: 5.99/10
Soft Touch Moving and Packing receives mixed feedback, with some customers praising their honesty and adherence to initial quotes, while others criticize them for additional, unexpected fees and not honoring agreements.
Recent Reviews Mention...
“quoted price not doubled unlike other companies”
“Charges more than the agreed contract.”
“wasn't milked for extra services or fees”
Customer Insights
Cost: $ 354.00 from 8 reviews
Local Move Duration: 3 hours from 31 reviews
Great Crew Members
| Mario, Robert | Mario and Robert’s performance was praised |
| Scott, Mario | showed great efficiency and punctuality |
| Robert, Rick | Robert and Rick were extremely professional |
| Robert, Rock | Robert and Rock were praised for excellent service. |
| Mario, Robert, Jonathan | Mario and Robert were awesome, Jonathan helped for the first hour |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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